fix problems on MILITARY STAR [iphone]

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—— Run into issues on MILITARY STAR? Get help pending when official support gets back to you!

MILITARY STAR® Mobile
Info:
company: Army and Air Force Exchange Service
: https://www.MyECP.com
: www.MyECP.com
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Notifications issue

No notification for outdated recurring payments

Fix: Check the app settings for notification preferences. Go to Settings > Notifications > MILITARY STAR® Mobile and ensure notifications are ena... ⇲

No payment confirmation notifications

Fix: Ensure that notifications are enabled for the app. Go to Settings > Notifications > MILITARY STAR® Mobile and toggle on Allow Notifications.... ⇲
 
Payments issue

Payments sometimes processed early

Fix: Review your payment settings in the app to see if there is an option for payment processing dates. Adjust the settings if possible to align... ⇲

Error messages when trying to pay

Fix: Ensure that your payment information is entered correctly. Go to the payment section of the app and verify all details are accurate. OR I... ⇲
 
UI issue

User interface is not user-friendly

Fix: Familiarize yourself with the app by exploring all its features. Take time to navigate through different sections to understand where everyt... ⇲

Rewards system is difficult to access

Fix: Explore the app thoroughly to locate the rewards section. It may be under a menu or settings tab. If you cannot find it, check the app's hel... ⇲

No option to claim rewards in the app

Fix: Check if there are any specific requirements or conditions for claiming rewards that you may have missed. This information may be available... ⇲

Password field is blocked

Fix: Check if there are any restrictions on your device that may be blocking the password field. Go to Settings > Screen Time and ensure there ar... ⇲
 
Compatibility issue

Incompatibility with Apple Keychain

Fix: Manually enter your login credentials instead of relying on Keychain. Go to Settings > Passwords and ensure your credentials are saved corre... ⇲
 
Security issue

Touch ID does not work

Fix: Ensure that Touch ID is enabled for the app. Go to Settings > Touch ID & Passcode and check if the app is listed under 'Use Touch ID For'. I... ⇲

Face ID does not work

Fix: Ensure that Face ID is enabled for the app. Go to Settings > Face ID & Passcode and check if the app is listed under 'Use Face ID For'. If n... ⇲
 
Messages issue

Emails about rewards may go to spam

Fix: Check your spam or junk folder regularly for any missed emails. If you find them there, mark them as 'Not Spam' to ensure future emails go t... ⇲
 
Crashes issue

MILITARY STAR crashes after update

Fix: Try restarting your iPhone after the update. This can help clear any temporary glitches that may be causing the app to crash. OR If the a... ⇲

MILITARY STAR does not open on iPhone

Fix: Try restarting your iPhone. This can help resolve any temporary issues that may be preventing the app from opening. OR If the app still d... ⇲
 
Updates issue

No option to update billing address in the app

Fix: Check if the billing address can be updated through the website version of MILITARY STAR®. This may provide more options than the app. OR... ⇲
 
Account issue

Account locked without resolution

Fix: Try resetting your password through the app or website. This may unlock your account if it was locked due to multiple failed login attempts.... ⇲

Main debit card randomly removed

Fix: Check the app settings to see if there is an option to manage payment methods. Re-add your debit card if it has been removed. OR If the i... ⇲
 
Network issue

MILITARY STAR fails to connect to backend services

Fix: Check your internet connection. Ensure you are connected to Wi-Fi or have a strong cellular signal. Try switching between Wi-Fi and cellular... ⇲
 
Search issue

Difficulty finding reward emails

Fix: Use the search function in your email client to search for keywords related to MILITARY STAR® rewards. This can help locate any missed email... ⇲
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 what users are saying
Good experience
52.0%

Bad experience
39.8%

Neutral
8.1%

~ from our NLP analysis of 344 combined software ratings.

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 Private Data MILITARY STAR collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Identifiers
    • Usage Data
    • Diagnostics