fix problems on SmartSuite App [iphone]

—— Run into issues on SmartSuite App? Get help pending when official support gets back to you!

SmartSuite App

Info:

company: SmartSuite Holdings, LLC

: https://www.smartsuite.com/

: www.smartsuite.com

Chat with our AI-based SmartSuite App Support

🛠️ Common SmartSuite App Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Unreliable on mobile devices

Fix: Ensure that your iPhone is running the latest version of iOS. Go to Settings > General > Software Update and install any available updates.... ⇲

Forms jump across the screen

Fix: Check for any updates to the SmartSuite App in the App Store. Developers often release updates to fix UI issues. Go to the App Store, tap on... ⇲

Bugs issue

Losing inputs before saving

Fix: Make it a habit to save your inputs frequently. Look for a 'Save' button or option within the app and use it regularly to avoid losing data.... ⇲

Bugs in mobile app

Fix: Clear the app cache by going to Settings > General > iPhone Storage, find SmartSuite, and select 'Offload App'. This will remove the app but... ⇲

Fields not saving

Fix: Ensure that you are connected to the internet when trying to save fields. A lack of connectivity can prevent data from being saved properly.... ⇲

Assigned selections not saving

Fix: Make sure you are connected to the internet when making selections. If you are offline, changes may not save. OR Try to save your selecti... ⇲

Account issue

Locked out of documents

Fix: Check your internet connection. A weak or unstable connection can cause issues with accessing documents. Switch between Wi-Fi and cellular d... ⇲

Cannot switch to personal account in app

Fix: Log out of the current account by going to the settings or account section of the app and selecting 'Log Out'. Then, log in with your person... ⇲

Credentials incorrect on multiple devices

Fix: Double-check that you are entering the correct username and password. Ensure that there are no typos and that Caps Lock is not on. OR Res... ⇲

Server error when logging in

Fix: Check your internet connection to ensure it is stable. A poor connection can lead to server errors during login. OR Try logging in at a d... ⇲

Settings issue

Solution settings not saving

Fix: After making changes to solution settings, ensure you are clicking the 'Save' button before exiting the settings menu. This is a common over... ⇲

UI issue

SmartDoc editor not displaying

Fix: Check if the app has any pending updates in the App Store. Updating the app can resolve display issues. OR Try restarting your iPhone. Th... ⇲

Requires opening entire record to change status

Fix: Check if there are any settings within the app that allow for quicker status changes. Sometimes, there are shortcuts or options that can be... ⇲

Slow issue

Lacks snappiness compared to competitors

Fix: Close other apps running in the background to free up system resources. Double-tap the home button and swipe up on apps to close them. OR... ⇲

Compatibility issue

No iOS share-to menu support

Fix: Look for an export or share option within the app itself. Some apps have their own sharing features that may not utilize the iOS share menu.... ⇲

Privacy issue

Administrator can see everything

Fix: Review the app's privacy settings to see if there are options to limit what administrators can view. Adjust these settings if available. O... ⇲

Crashes issue

SmartSuite App crashes after Apple update

Fix: Check for updates to the SmartSuite App in the App Store. Developers often release updates to fix compatibility issues with new iOS versions... ⇲

Registration issue