fix problems on The Boston Globe EPaper [iphone]

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—— Run into issues on The Boston Globe EPaper? Get help pending when official support gets back to you!

The Boston Globe ePaper
Info:
company: BOSTON GLOBE MEDIA PARTNERS, LLC
: http://bostonglobe.custhelp.com/app/home
Chat with our AI-based The Boston Globe ePaper Support
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Downloads issue

Inconsistent downloads

Fix: 1. Check your internet connection: Ensure you have a stable Wi-Fi or cellular connection. You can test this by trying to load a different ap... ⇲

Automatic downloads fail

Fix: 1. Check your internet connection: Ensure you have a stable Wi-Fi or cellular connection for automatic downloads to work. 2. Restart the app... ⇲
 
Bugs issue

Missing sections and complete issues

Fix: 1. Refresh the app: Pull down on the main screen of the app to refresh the content. This can help load any missing sections. 2. Check for up... ⇲
 
Customization issue

Font size adjustments not saved

Fix: 1. Adjust font size in settings: Go to the app settings and adjust the font size. Make sure to save the changes before exiting the settings... ⇲
 
UI issue

Navigation issues

Fix: 1. Familiarize with the layout: Spend some time exploring the app’s layout and navigation options. Look for a help or tutorial section withi... ⇲

No links to continue articles

Fix: 1. Check for updates: Make sure you are using the latest version of the app, as this may resolve issues with article links. 2. Refresh the a... ⇲

Images not displaying

Fix: 1. Check your internet connection: Ensure you have a stable connection, as images may not load properly on weak connections. 2. Refresh the... ⇲

Poor image quality in comics

Fix: 1. Check your internet connection: Ensure you have a strong Wi-Fi or cellular connection, as poor connectivity can affect image quality. 2.... ⇲

Unresponsive interface

Fix: 1. Force close the app: Double-click the Home button (or swipe up) and swipe up on The Boston Globe ePaper app to close it. Reopen the app t... ⇲

Truncated article names

Fix: 1. Update the app: Ensure you are using the latest version of The Boston Globe ePaper, as updates may fix display issues. 2. Adjust display... ⇲

Difficult to scroll between articles

Fix: 1. Check for updates: Make sure you have the latest version of the app, as updates may improve scrolling functionality. 2. Restart the app:... ⇲

Manual navigation required

Fix: 1. Familiarize with the app: Spend some time exploring the app’s layout and navigation options to understand how to navigate more efficientl... ⇲
 
Crashes issue

Crashes often

Fix: 1. Update the app: Go to the App Store and check for updates for The Boston Globe ePaper. Installing the latest version can fix bugs that ca... ⇲
 
Updates issue

Daily editions not available on time

Fix: 1. Check your internet connection: Ensure you have a stable connection, as this can affect the availability of daily editions. 2. Refresh th... ⇲
 
Installation issue

The Boston Globe ePaper requires frequent reinstallation

Fix: 1. Clear app cache: Offload the app from iPhone Storage to clear any corrupted data that may be causing the need for reinstallation. 2. Chec... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
77.3%

Bad experience
11.4%

Neutral
11.4%

~ from our NLP analysis of 44 combined software ratings.

 Switch to these Alternatives:
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NBC10 Boston: News & Weather
necn: New England Local News
7 News HD - Boston News Source
Boston 25 News | Live TV Video
The Patriot Ledger, Quincy, MA

 Private Data The Boston Globe ePaper collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Diagnostics

  Cost of Subscriptions
  1. 1 Month Subscription: $29.99 1 Month Subscription
  2. 01/11/2025: $2.00 Single Edition Purchase
  3. 01/09/2025: $2.00 Single Edition Purchase
  4. 01/05/2025: $4.00 Single Edition Purchase
  5. 01/04/2025: $2.00 Single Edition Purchase
  6. 01/06/2025: $2.00 Single Edition Purchase
  7. 12/29/2024: $4.00 Single Edition Purchase
  8. 01/01/2025: $2.00 Single Edition Purchase
  9. 01/02/2025: $2.00 Single Edition Purchase
  10. 06/18/2024: $2.00 Single Edition Purchase