fix problems on Liberty My Account [iphone]

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—— Run into issues on Liberty My Account? Get help pending when official support gets back to you!

Liberty My Account
Info:
company: Smart Energy Systems LLC
: https://libertyutilities.com
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Payments issue

Payment processing fails

Fix: 1. Verify Payment Method: Check if your payment method is valid and has sufficient funds. Go to the payment section in the app and ensure yo... ⇲

Inability to save payment information

Fix: 1. Check App Permissions: Go to Settings > Privacy > Payment Information and ensure that Liberty My Account has the necessary permissions to... ⇲

Auto pay does not function correctly

Fix: 1. Check Auto Pay Settings: Go to the payment settings in the app and ensure that Auto Pay is enabled and that your payment method is valid.... ⇲
 
Updates issue

Balance updates are delayed

Fix: 1. Refresh the App: Close the app completely and reopen it to refresh the balance information. 2. Check for Notifications: Sometimes, balanc... ⇲

No real-time payment updates

Fix: 1. Refresh the App: Close the app completely and reopen it to refresh the payment information. 2. Check for Notifications: Sometimes, paymen... ⇲
 
UI issue

Incomplete bill visibility

Fix: 1. Refresh the Bill Section: Close the app and reopen it to refresh the bill visibility. 2. Check for Updates: Ensure you are using the late... ⇲

Liberty My Account interface is confusing

Fix: 1. Explore the App: Spend some time navigating through the app to familiarize yourself with its layout and features. 2. Use Help Section: Ch... ⇲

Payment arrangement section is hidden

Fix: 1. Navigate Through Settings: Go to the payment settings in the app and look for any tabs or sections that may contain payment arrangements.... ⇲

Inability to view past bills

Fix: 1. Check Bill History Section: Navigate to the billing section of the app and look for a 'Bill History' or 'Past Bills' tab. 2. Refresh the... ⇲
 
Bugs issue

Error messages when accessing features

Fix: 1. Restart the App: Close the app completely and reopen it to see if the error persists. 2. Clear App Cache: Go to Settings > General > iPho... ⇲

Inconsistent billing information

Fix: 1. Refresh the App: Close the app completely and reopen it to refresh the billing information. 2. Log Out and Log Back In: This can refresh... ⇲
 
Network issue

Outage reporting is ineffective

Fix: 1. Check Social Media: Often, companies will post updates about outages on their social media pages. Check Liberty's official accounts for a... ⇲
 
Login issue

Face ID login does not work

Fix: 1. Check Face ID Settings: Go to Settings > Face ID & Passcode and ensure that Face ID is enabled for the Liberty My Account app. 2. Re-regi... ⇲

Liberty My Account does not retain user session

Fix: 1. Check App Settings: Go to the app settings and look for an option related to session management or 'Stay Logged In'. Ensure it is enabled... ⇲
 
Support issue

Help requests go unanswered

Fix: 1. Use In-App Help: Check if the app has a help or FAQ section that may address your issue without needing to submit a request. 2. Follow Up... ⇲
 
Notifications issue

Lack of communication regarding app issues

Fix: 1. Check Social Media: Often, companies will post updates about app issues on their social media pages. Check Liberty's official accounts fo... ⇲

Maintenance notifications disrupt access

Fix: 1. Check Scheduled Maintenance: Look for any scheduled maintenance notifications in the app or on the website to plan your usage accordingly... ⇲
 
Slow issue

Liberty My Account is clunky and times out

Fix: 1. Clear App Cache: Go to Settings > General > iPhone Storage > Liberty My Account and tap 'Offload App'. This can help clear any corrupted... ⇲
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 what users are saying
Good experience
88.8%

Bad experience
8.8%

Neutral
2.4%

~ from our NLP analysis of 6,986 combined software ratings.

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 Private Data Liberty My Account collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics