fix problems on FOX 2 [iphone]

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—— Run into issues on FOX 2? Get help pending when official support gets back to you!

FOX 2 - St. Louis
Info:
company: Local TV LLC
: http://fox2now.com/contact
: fox2now.com
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Notifications issue
Notifications often contain irrelevant content

Fix: 1. Customize Notification Settings: Go to the FOX 2 app settings and look for notification preferences. Adjust the settings to receive only... »»
Breaking news notifications lead to blank screens

Fix: 1. Restart the App: Close and reopen the app to refresh its connection to the server. This may resolve temporary glitches causing blank scre... »»
Articles do not open from alerts

Fix: 1. Check Notification Settings: Ensure that notifications are enabled for the FOX 2 app in your iPhone settings. Go to Settings > Notificati... »»
 
Video issue
Videos load slowly or do not play

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection. Switch between Wi-Fi and cellular data to see if the issue persi... »»
 
Updates issue
Inability to access saved stories after updates

Fix: 1. Check for Saved Stories: After an update, navigate to the section of the app where saved stories are usually located. Sometimes, updates... »»
 
UI issue
Poor app layout and readability issues

Fix: 1. Adjust Text Size: Go to Settings > Display & Brightness > Text Size and adjust the text size to make it more readable. Some apps also hav... »»
App has a homemade appearance

Fix: 1. Explore Settings: Check if there are any themes or display settings within the app that can enhance its appearance. 2. Update the App: En... »»
Functionality is not innovative

Fix: 1. Explore All Features: Take time to explore all features of the app, as some may not be immediately obvious. Check the settings and help s... »»
Difficulties in navigating the app

Fix: 1. Familiarize with the Layout: Spend some time exploring the app to understand its layout and navigation. Look for a help section that may... »»
Format changes negatively impact usability

Fix: 1. Explore Settings: Check if there are any settings within the app that allow you to revert to a previous format or layout. 2. Provide Feed... »»
 
Support issue
Support requests are not monitored

Fix: 1. Use In-App Help: Check if the app has a help or FAQ section that may address your concerns without needing to submit a support request. 2... »»
 
Ads issue
Ads redirect users to external pages

Fix: 1. Avoid Clicking Ads: Be cautious when navigating ads. If you accidentally click one, use the back button to return to the app. 2. Use Ad... »»
 
Audio issue
Inconsistent sound playback

Fix: 1. Check Volume Settings: Ensure your device's volume is turned up and not muted. Check the app's internal volume settings as well. 2. Resta... »»
 
Crashes issue
App crashes on multiple devices

Fix: 1. Update the App: Ensure that the app is updated to the latest version on all devices, as updates often contain bug fixes. 2. Restart Devic... »»
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 what users are saying
Good experience
94.4%

Bad experience
3.9%

Neutral
1.7%

~ from our NLP analysis of 2,606 combined software ratings.

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 Private Data FOX 2 collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Identifiers
    • Usage Data
    • Diagnostics