fix problems on City Drive [iphone]

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—— Run into issues on City Drive? Get help pending when official support gets back to you!

City Drive: Easy Mobility Cars
Info:
company: YouDrive
: https://citydrive.ru/feedback
: citydrive.ru
Chat with our AI-based City Drive Support
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Crashes issue

City Drive crashes frequently

Fix: Ensure that your app is updated to the latest version. Go to the App Store, search for the app, and check if an update is available. Updates... ⇲
 
UI issue

Inaccurate car locations on map

Fix: Try refreshing the map by pulling down on the screen to reload the data. This can sometimes correct location inaccuracies. OR Check your... ⇲
 
Payments issue

High prices compared to competitors

Fix: Look for promotional codes or discounts that may be available through the app or on their website. Signing up for newsletters can also provi... ⇲

Unclear pricing and penalties

Fix: Review the app's pricing policy in detail before booking. Take screenshots of the pricing breakdown to refer back to if needed. OR Contac... ⇲

Compensation issues for refueling

Fix: Keep all receipts for fuel purchases and document the fuel level before and after your rental. This can help in claiming compensation if nee... ⇲

Excessive waiting charges

Fix: Be aware of the rental terms regarding pick-up and drop-off times. Plan your schedule accordingly to avoid late returns. OR If you antici... ⇲
 
Bugs issue

Dirty cars inside and outside

Fix: Before accepting the car, take photos of its condition and report any cleanliness issues through the app's feedback feature immediately afte... ⇲

Fuel level discrepancies

Fix: Before driving off, take a photo of the fuel gauge to document the level. If discrepancies arise, you can use this as evidence when reportin... ⇲

Inconsistent app performance

Fix: Regularly update the app to the latest version to benefit from performance improvements and bug fixes. OR Free up storage space on your d... ⇲
 
Network issue

Connection issues during booking

Fix: Ensure you have a stable internet connection. Switch between Wi-Fi and mobile data to see if the issue persists. OR Try restarting the ap... ⇲
 
Loading issue

Slow loading times for vehicle map

Fix: Check your internet connection and switch to a stronger network if possible. A weak connection can slow down loading times. OR Close othe... ⇲
 
Account issue

Delayed document processing

Fix: Ensure that all required documents are submitted correctly and in the right format. Double-check for any missing information that could caus... ⇲
 
Support issue

Unresponsive support

Fix: Use the app's in-built support features, such as live chat or help sections, which may provide quicker responses than email. OR Document... ⇲
 
Notifications issue

Unclear rental completion notifications

Fix: Check the app settings to ensure notifications are enabled. Go to Settings > Notifications and make sure the app is allowed to send notifica... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
82.1%

Bad experience
14.7%

Neutral
3.2%

~ from our NLP analysis of 341 combined software ratings.

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 Private Data City Drive collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contact Info
    • Usage Data
    • Diagnostics