fix problems on Konnected Smart Home [iphone]

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—— Run into issues on Konnected Smart Home? Get help pending when official support gets back to you!

Konnected Smart Home
Info:
company: Konnected, Inc.
: https://support.konnected.io
: konnected.io
Chat with our AI-based Konnected Smart Home Support
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Settings issue

Missing basic setup screens

Fix: Ensure that you have the latest version of the app installed. Check the App Store for updates and install any available updates to see if th... ⇲

Does not save changed settings

Fix: After making changes, ensure you are saving them by looking for a 'Save' or 'Apply' button. If this button is not visible, try scrolling dow... ⇲
 
Compatibility issue

No device discovery

Fix: Make sure that your smartphone is connected to the same Wi-Fi network as your smart devices. Device discovery often relies on being on the s... ⇲
 
Network issue

Cannot connect devices

Fix: Double-check the compatibility of your devices with the Konnected Smart Home app. Refer to the app's documentation for a list of supported d... ⇲

No option to use IP address for devices

Fix: Check if the app has a hidden or advanced settings menu where IP address entry might be available. Sometimes, this option is not immediately... ⇲

Inconsistent device visibility

Fix: Ensure that all devices are powered on and connected to the same network. Sometimes, devices may appear offline if they are not properly con... ⇲

Cannot access system remotely

Fix: Check the app settings to ensure remote access is enabled. Look for options related to remote control or cloud access. OR Ensure that you... ⇲
 
UI issue

No feedback during device addition

Fix: When adding devices, ensure you follow the prompts carefully. If there is no feedback, try waiting a few moments before assuming the process... ⇲

Konnected Smart Home designed poorly

Fix: Take time to familiarize yourself with the app layout. Sometimes, a poor design can be navigated more easily with practice. OR Look for u... ⇲

Frustrating and time-wasting

Fix: Identify specific tasks that are causing frustration and look for alternative methods to accomplish them, such as using voice commands or ot... ⇲
 
Login issue

Frequent re-logging required

Fix: Check if there is an option in the app settings to stay logged in or remember your credentials. Enable this option if available. OR If th... ⇲
 
Freezing issue

Konnected Smart Home freezes or crashes

Fix: Ensure that your device's operating system is up to date. Go to your device settings and check for any available updates. OR If the app c... ⇲
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 what users are saying
Bad experience
63.2%

Good experience
34.2%

Neutral
2.6%

~ from our NLP analysis of 38 combined software ratings.

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 Private Data Konnected Smart Home collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Contact Info
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics