fix problems on SNCB [iphone]

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—— Run into issues on SNCB? Get help pending when official support gets back to you!

SNCB/NMBS: Timetable & tickets
Info:
company: NMBS / SNCB
: https://www.belgiantrain.be/en/support/forms
: www.belgiantrain.be
Chat with our AI-based SNCB Support
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Account issue
Cannot purchase tickets without an account

Fix: 1. If you do not want to create an account, consider using the SNCB/NMBS website on a mobile browser, which may allow ticket purchases witho... ⇲
 
Login issue
SNCB directs to website for login

Fix: 1. Ensure you are using the latest version of the app. Update it via the App Store if necessary. 2. Clear the app's cache as mentioned earl... ⇲
 
Bugs issue
Inadequate details for train routes

Fix: 1. Check if there are any updates available for the app that may include improved route details. 2. Use the official SNCB/NMBS website for... ⇲
 
Payments issue
Lack of integration with Apple Pay

Fix: 1. Check if your Apple Pay is set up correctly by going to Settings > Wallet & Apple Pay. Ensure your cards are added and that Apple Pay is... ⇲
 
UI issue
Home screen cannot be scrolled

Fix: 1. Restart the app and your iPhone to see if this resolves the scrolling issue. 2. Check for app updates in the App Store, as updates may f... ⇲
Poor user interface for trip planning

Fix: 1. Familiarize yourself with the app's features by exploring the menus and options available. 2. Use the SNCB/NMBS website for trip plannin... ⇲
 
Slow issue
Lagging when typing in search box

Fix: 1. Ensure your device has enough storage space by going to Settings > General > iPhone Storage. Free up space if necessary. 2. Close other... ⇲
 
Syncing issue
Tickets do not display in app after purchase

Fix: 1. Check your internet connection to ensure it is stable. 2. Log out of the app and log back in to refresh your ticket information. OR 3... ⇲
 
Registration issue
Verification email for account never received

Fix: 1. Check your spam or junk email folder to see if the verification email was filtered there. 2. Ensure you entered the correct email addres... ⇲
 
Crashes issue
SNCB crashes when using WhatsApp support

Fix: 1. Restart your iPhone to clear any temporary issues that may be causing the crash. 2. Ensure that both the SNCB/NMBS app and WhatsApp are... ⇲
 
Updates issue
SNCB frequently unavailable after upgrade

Fix: 1. Check for any updates in the App Store and install them. Sometimes, subsequent updates fix issues from previous versions. 2. Restart you... ⇲
 
Compatibility issue
Inability to mix SNCB and MIVB trips

Fix: 1. Plan your trips separately using the SNCB/NMBS app for train routes and the MIVB app for metro/bus routes. 2. Use the SNCB/NMBS website... ⇲
 
Network issue
Insufficient phone signal to show tickets

Fix: 1. Download your tickets while connected to Wi-Fi before your trip to ensure they are available offline. 2. If you are in an area with poor... ⇲
 
Installation issue
SNCB does not open after installation

Fix: 1. Restart your iPhone after installation to clear any temporary issues. 2. Ensure your iPhone has enough storage space by checking Setting... ⇲
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 what users are saying
Good experience
83.3%

Bad experience
16.7%

Neutral
0.0%

~ from our NLP analysis of 12 combined software ratings.

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 Private Data SNCB collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Contact Info
    • User Content
    • Diagnostics
    • Other Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Financial Info
    • Location
    • Identifiers
    • Usage Data