fix problems on CNB [iphone]

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CNB Mobile Bank
Info:
company: City Holding Company
: https://www.bankatcity.com/hp_View.aspx
: www.bankatcity.com
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Syncing issue

Balance not reflecting recent transactions

Fix: Refresh the app by pulling down on the screen to update the balance. This can help in fetching the latest transaction data from the server.... ⇲

Payees not transferring after bank acquisition

Fix: Manually re-add payees in the app by navigating to the payee management section and entering their details again. This may be necessary afte... ⇲

Inconsistent account balance display

Fix: Refresh the app by pulling down on the screen to update the balance. This can help in fetching the latest account information from the serve... ⇲
 
UI issue

Check positioning issues

Fix: Ensure that you are placing the check flat and within the designated area when taking a photo for deposit. Use good lighting and avoid shado... ⇲

CNB not displaying widget on home page

Fix: Check your device settings to ensure that widgets are enabled. Long press on the home screen, select 'Widgets', and look for the CNB Mobile... ⇲
 
Search issue

Difficulty finding features like Photo Deposits

Fix: Use the search function within the app, if available, to quickly locate the Photo Deposit feature. Alternatively, check the help or FAQ sect... ⇲
 
Account issue

Confusing password requirements

Fix: Create a password that meets the requirements by using a mix of uppercase letters, lowercase letters, numbers, and special characters. Write... ⇲
 
Login issue

Login issues with app

Fix: Ensure that you are entering the correct username and password. If you have forgotten your password, use the 'Forgot Password' feature to re... ⇲

CNB requires frequent re-authentication

Fix: Check your app settings for any security options that may be set to require frequent logins. Adjust these settings if possible to reduce the... ⇲
 
Updates issue

Delayed transaction updates

Fix: Check your internet connection to ensure it is stable. A weak connection can cause delays in transaction updates. Try switching between Wi-F... ⇲
 
Slow issue

Slow electronic transfer payments

Fix: Check if there are any limits on the amount you can transfer electronically and ensure you are within those limits. If necessary, try smalle... ⇲
 
Customization issue

No option to print statements or payment history

Fix: Take screenshots of your statements or payment history and print them from your device's photo gallery as a workaround. OR Export your tr... ⇲
 
Freezing issue

CNB freezes or fails to load

Fix: Force close the app by swiping it away in the app switcher, then reopen it. This can help resolve temporary glitches causing the app to free... ⇲
 
Payments issue

Zelle transaction limits causing inconvenience

Fix: Check the transaction limits set by your bank for Zelle transfers. If you frequently hit these limits, consider breaking up larger payments... ⇲
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 what users are saying
Good experience
96.4%

Neutral
1.9%

Bad experience
1.7%

~ from our NLP analysis of 19,824 combined software ratings.

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 Private Data CNB collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location