fix problems on Lucid Hearing [iphone]

—— Run into issues on Lucid Hearing? Get help pending when official support gets back to you!

Lucid Hearing

Info:

company: Hearing Lab Technology, LLC

: https://www.lucidhearing.com

: www.lucidhearing.com

Chat with our AI-based Lucid Hearing Support

🛠️ Common Lucid Hearing Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Lucid Hearing frequently disconnects from hearing aids

Fix: Ensure that your hearing aids are fully charged. Low battery levels can cause connectivity issues. Check the battery status in the app or on... ⇲

Requires battery compartment to be opened for reconnection

Fix: Instead of opening the battery compartment, try turning the hearing aids off and on again. This can sometimes reset the connection without n... ⇲

Network issue

Poor Bluetooth connectivity

Fix: Make sure there are no other Bluetooth devices interfering with the connection. Turn off other Bluetooth devices that are not in use to see... ⇲

Inconsistent connection to both hearing aids

Fix: Check the app settings to ensure both hearing aids are selected and connected. Sometimes, the app may only connect to one hearing aid at a t... ⇲

Crashes issue

Lucid Hearing crashes or fails to load

Fix: Clear the app's cache by going to your iPhone's Settings > General > iPhone Storage, find the Lucid Hearing app, and select 'Offload App'. T... ⇲

UI issue

Volume adjustments are not intuitive

Fix: Familiarize yourself with the app's interface by reviewing the user manual or help section within the app. This can help you understand how... ⇲

Notifications issue

Notifications cannot be turned off

Fix: Go to your iPhone's Settings > Notifications, find the Lucid Hearing app, and adjust the notification settings to your preference. You can t... ⇲

Settings issue

Lucid Hearing does not remember settings

Fix: Ensure that you are saving your settings before exiting the app. Look for a 'Save' or 'Apply' button after making changes. OR Try uninsta... ⇲

Inability to adjust settings for different environments

Fix: Look for any preset modes within the app that may allow you to switch between different environments, such as 'Quiet', 'Noisy', or 'Outdoor'... ⇲

Installation issue

Requires frequent uninstalling and reinstalling

Fix: Before uninstalling, try clearing the app's cache and data as mentioned earlier. This can sometimes resolve persistent issues without needin... ⇲

Compatibility issue

Limited functionality when phone is not in direct view

Fix: Try using a Bluetooth extender or a device that can boost the Bluetooth signal if you need to be further away from your phone. OR Conside... ⇲

Lucid Hearing does not support simultaneous audio output to both hearing aids

Fix: Check the app settings to see if there is an option to enable stereo output or simultaneous audio. Some apps have this feature hidden in adv... ⇲

Inconsistent performance across different devices

Fix: Test the app on different iPhones or iOS versions to identify if the issue is device-specific. This can help determine if the problem lies w... ⇲

Audio issue

Sound quality during streaming is poor

Fix: Check the audio source quality. Ensure that the streaming content is of high quality, as low-quality audio can affect sound output. OR Ad... ⇲

Cannot control individual microphone volumes

Fix: Check if the app has a feature for adjusting microphone settings. Some apps allow you to adjust the balance between microphones if they are... ⇲

Updates issue

Lucid Hearing fails to connect after phone updates

Fix: After a phone update, try resetting the Bluetooth connection by forgetting the hearing aids in Bluetooth settings and re-pairing them. OR... ⇲

Lucid Hearing updates often worsen performance

Fix: If an update causes issues, try rolling back to a previous version of the app if possible. This may require uninstalling the current version... ⇲

Bugs issue

User must keep app open for functionality

Fix: Check your iPhone's background app refresh settings. Go to Settings > General > Background App Refresh and ensure it is enabled for the Luci... ⇲

Support issue

Frequent need for technical support

Fix: Create a checklist of common issues and their solutions based on your experiences. This can help you troubleshoot problems more quickly in t... ⇲

Syncing issue