fix problems on Refinitiv Eikon [iphone]

—— Run into issues on Refinitiv Eikon? Get help pending when official support gets back to you!

Refinitiv Eikon

Info:

company: Refinitiv

: https://www.refinitiv.com

: www.refinitiv.com

Chat with our AI-based Refinitiv Eikon Support

🛠️ Common Refinitiv Eikon Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Cannot sort lists and portfolios by column

Fix: Check if there is an option to customize the view settings in the app. Look for a settings icon or a menu that allows you to adjust how list... ⇲

Push alerts are inconsistent

Fix: Go to the app settings and ensure that push notifications are enabled. Check your device settings to confirm that notifications for Eikon ar... ⇲

Customization issue

Needs better charting capabilities

Fix: Explore the existing charting features in the app to see if there are any hidden options or advanced settings that can enhance your charting... ⇲

Needs improved news feed sharing

Fix: Check if there are sharing options within the news feed itself. Look for share buttons or options to copy links to articles. If these option... ⇲

Font size cannot be adjusted on external news pages

Fix: Check if there is a zoom feature in your device settings that can be applied to the app. On iOS, you can enable 'Zoom' in Accessibility sett... ⇲

UI issue

Dashboard layout needs improvement

Fix: Explore the customization options available in the dashboard settings. Many apps allow users to rearrange widgets or panels to better suit t... ⇲

Overview pages lack information

Fix: Check if there are settings to add or remove information displayed on overview pages. Look for options to customize the data shown, such as... ⇲

Slow issue

Functionality and speed are unacceptable

Fix: Ensure that your app is updated to the latest version, as updates often include performance improvements. Clear the app cache if the option... ⇲

Slow loading of lists and charts

Fix: Check your internet connection to ensure it is stable and fast. If you are on a mobile network, try switching to Wi-Fi for better performanc... ⇲

Slow to open and navigate

Fix: Close any unnecessary applications running in the background to free up memory and processing power. Restart your device to improve overall... ⇲

Compatibility issue

Replacement app lacks functionality

Fix: Review the features of the replacement app to identify specific functionalities that are missing. Look for alternative apps that may offer t... ⇲

Lack of support for new iPhone models

Fix: Ensure that you have the latest version of the app installed, as updates often include support for new devices. Check the app store for any... ⇲

Login credentials fail after updates

Fix: After an update, ensure that you are entering the correct credentials. Sometimes, updates can reset saved passwords. Try resetting your pass... ⇲

Crashes issue

Frequent crashes make the app unusable

Fix: Ensure that your device's operating system is up to date, as compatibility issues can cause crashes. Restart your device to clear any tempor... ⇲

Crashes frequently on iOS 7

Fix: Check if the app is compatible with iOS 7. If not, consider updating your device to a newer iOS version if possible, as older versions may n... ⇲

Search issue

Research function does not work

Fix: Check if there are any specific settings or permissions required for the research function to operate. Ensure that you are logged in with th... ⇲

Loading issue

Error loading data in research

Fix: Ensure that your internet connection is stable. If you are on a mobile network, switch to Wi-Fi to see if that resolves the issue. OR Try... ⇲

Bugs issue

Inconsistent research with broker entitlements

Fix: Verify that your account has the correct entitlements for the research you are trying to access. Check your account settings or profile for... ⇲

Limited analytics and research features

Fix: Explore the app thoroughly to ensure you are utilizing all available features. Look for any hidden settings or advanced options that may unl... ⇲

Account issue

Password reset link does not work

Fix: Check your spam or junk email folder for the password reset email. If you find it there, follow the link provided. If the link is broken, tr... ⇲