fix problems on Avast Secureline VPN Proxy [iphone]

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—— Run into issues on Avast Secureline VPN Proxy? Get help pending when official support gets back to you!

Avast Secureline VPN Proxy
Info:
company: AVAST Software s.r.o
: https://support.avast.com/en-ww/product/Avast_SecureLine_VPN_for_iOS
: www.avast.com
Chat with our AI-based Avast Secureline VPN Proxy Support
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Network issue

Inconsistent performance with different routers

Fix: 1. Check the router settings to ensure that VPN passthrough is enabled. 2. Restart the router and your iPhone. 3. Reconnect to the VPN and t... ⇲

Frequent disconnections

Fix: 1. Change the VPN protocol in the app settings (if available) to see if a different protocol provides a more stable connection. 2. Restart y... ⇲

Requires manual connection every time device is turned on

Fix: 1. Open the Avast Secureline VPN app and go to settings. 2. Enable the 'Auto-connect' feature if available. 3. Restart your device and check... ⇲

Internet connection blocked while VPN is active

Fix: 1. Disconnect from the VPN and check your internet connection. 2. If the internet works without the VPN, try connecting to a different serve... ⇲

Avast Secureline VPN Proxy fails to connect to WiFi

Fix: 1. Restart your iPhone and try connecting to Wi-Fi again. 2. Forget the Wi-Fi network in Settings > Wi-Fi and reconnect by entering the pass... ⇲

Requires multiple retries to establish connection

Fix: 1. Ensure that you are connected to a stable internet connection before launching the VPN app. 2. Try connecting to a different server locat... ⇲
 
Account issue

License expired notice during active subscription

Fix: 1. Open the Avast Secureline VPN app and go to the account settings. 2. Log out and then log back in to refresh your subscription status. 3.... ⇲
 
Settings issue

Automatic reconnect option does not stay selected

Fix: 1. Open the Avast Secureline VPN app and go to settings. 2. Toggle the 'Automatic Reconnect' option off and then back on. 3. Close the app c... ⇲

VPN turns itself back on after being disabled

Fix: 1. Open the Avast Secureline VPN app and go to settings. 2. Disable the 'Auto-connect' feature if it is enabled. 3. Close the app and check... ⇲
 
Compatibility issue

Avast Secureline VPN Proxy does not support geo-restricted content effectively

Fix: 1. Try connecting to different server locations within the app to find one that works for the specific geo-restricted content you are trying... ⇲

Inability to access streaming services with VPN on

Fix: 1. Try connecting to a different server location that is known to work with the streaming service. 2. Clear the app cache if the option is a... ⇲

Inconsistent performance across devices

Fix: 1. Ensure that all devices are running the latest version of the Avast Secureline VPN app. 2. Check the internet connection on each device t... ⇲
 
Payments issue

Refund processing issues

Fix: 1. Check the payment method used for the subscription and ensure it is valid. 2. Review the refund policy on the Avast website to understand... ⇲

Charges for canceled subscriptions

Fix: 1. Review your subscription status in the Avast Secureline VPN app or on the Avast website. 2. Ensure that you have followed the proper canc... ⇲
 
Support issue

Customer support is unresponsive

Fix: 1. Check the Avast support page for FAQs and troubleshooting guides that may address your issue. 2. Try reaching out through different chann... ⇲
 
Installation issue

VPN profile reinstallation prompts

Fix: 1. Go to your iPhone's Settings > General > VPN. 2. Delete the existing VPN profile and reinstall it through the Avast Secureline VPN app. 3... ⇲
 
Crashes issue

Frequent app crashes

Fix: 1. Ensure that your iPhone is running the latest version of iOS. 2. Delete the Avast Secureline VPN app and reinstall it from the App Store.... ⇲
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 what users are saying
Good experience
92.7%

Bad experience
4.1%

Neutral
3.2%

~ from our NLP analysis of 18,844 combined software ratings.

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 Private Data Avast Secureline VPN Proxy collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Purchases
    • User Content
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Monthly Mobile-Only Plan: $4.99 7-DAY free trial. Billed monthly
  2. Secureline VPN 12M MultiDevice: $59.99 7-DAY free trial. Billed Yearly.
  3. Secureline VPN 1M Multi-Device: $7.99 Billed Monthly
  4. Yearly Mobile-Only Plan: $29.99 30-DAY free trial. Billed Yearly.
  5. Avast SecureLine VPN: $2.99 Subscription for Avast SecureLine VPN service.
  6. Avast SecureLine VPN: $19.99 Subscription for Avast SecureLine VPN service.
  7. Monthly Multi-Device Plan: $7.99 7-DAY free trial. Billed Monthly.
  8. Yearly Multi-Device Plan: $59.99 30-DAY free trial. Billed Yearly.
  9. Secureline VPN 1Y Multi-Device: $59.99 Billed Yearly
  10. 1 Month: $2.99 30-day subscription