fix problems on APP Personas [iphone]

—— Run into issues on APP Personas? Get help pending when official support gets back to you!

APP Personas

Info:

company: SUNAT

: http://www.sunat.gob.pe/institucional/contactenos/presencial_csc_servicios.html

Chat with our AI-based APP Personas Support

🛠️ Common APP Personas Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Recognition does not work on iPhone 15 Pro Max

Fix: Ensure that the app is updated to the latest version. Go to the App Store, tap on your profile icon, and scroll down to see if there are upd... ⇲

Poor user experience

Fix: Try resetting the app settings. Open the app, go to settings, and look for an option to reset or restore default settings. This can help imp... ⇲

Slow issue

Slow fingerprint identification

Fix: Ensure your fingers are clean and dry before scanning. Moisture or dirt can affect the fingerprint sensor's ability to read your fingerprint... ⇲

UI issue

Inconvenient to hold phone while scanning

Fix: Use a stand or holder for your iPhone to keep it stable while scanning. This can help you position your finger correctly without having to h... ⇲

Cannot input DNI

Fix: Check if the app has a specific format for DNI input. Ensure you are entering the DNI in the correct format as required by the app. OR Tr... ⇲

Cannot progress beyond fingerprint scanning

Fix: Ensure that you are following the on-screen instructions carefully. Sometimes, missing a step can prevent you from progressing. If necessary... ⇲

Camera issue

Fails to capture fingerprint images

Fix: Ensure that the fingerprint scanner is clean. Use a soft, lint-free cloth to wipe the scanner area on your iPhone before attempting to captu... ⇲

Fingerprint capture does not work

Fix: Check if your iPhone's fingerprint sensor is functioning properly with other apps. If it works elsewhere, the issue may be with APP Personas... ⇲

Compatibility issue

APP Personas not functional on iPhone

Fix: Restart your iPhone. Sometimes, a simple restart can resolve app functionality issues. Press and hold the power button until you see the sli... ⇲

Crashes issue

APP Personas does not open

Fix: Force close the app and reopen it. Swipe up from the bottom of the screen (or double-click the home button) to access the app switcher, find... ⇲

Bugs issue

Does not function properly during pandemic

Fix: Ensure that you are following any updated guidelines provided by the app regarding usage during the pandemic. Check the app's official websi... ⇲