fix problems on Rue La La [iphone]

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—— Run into issues on Rue La La? Get help pending when official support gets back to you!

Rue La La - Shop Top Fashion
Info:
company: Rue La La
: https://help.ruelala.com/hc/en-us/
: www.ruelala.com
Chat with our AI-based Rue La La Support
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Payments issue

Difficult checkout process

Fix: Ensure that your payment information is up to date. Go to your account settings and verify that all payment details are correct to avoid err... ⇲

High annual membership fee

Fix: Evaluate the benefits of the membership. If you frequently shop, the savings may outweigh the cost. If not, consider shopping without the me... ⇲

Difficulty in deleting old payment methods

Fix: Go to your account settings in the app, find the payment methods section, and look for an option to edit or delete. If you can't find it, tr... ⇲
 
Customization issue

Inability to filter kids' clothing by gender

Fix: Use the search bar to manually enter terms like 'boys' or 'girls' to find specific items. This can help you bypass the filtering issue. OR... ⇲

No option to save size preferences

Fix: Keep a note of your size preferences in a notes app on your phone for quick reference when shopping. OR Check if the app has a 'favorites... ⇲
 
Bugs issue

Random order cancellations

Fix: Keep track of your orders and confirm your payment method is valid. If your payment fails, the order may be canceled automatically. Ensure y... ⇲

Frequent website errors

Fix: Ensure your app is updated to the latest version. Go to the App Store, search for Rue La La, and tap 'Update' if available. OR Try restar... ⇲
 
Support issue

Poor customer service

Fix: Utilize the app's FAQ section for common issues. Many times, you can find answers without needing to contact customer service directly. OR... ⇲
 
Slow issue

Long shipping times

Fix: Check the shipping options at checkout. Sometimes, selecting a different shipping method can expedite delivery. OR Plan your purchases ah... ⇲
 
Quality issue

Inconsistent product quality

Fix: Read product reviews and ratings before purchasing. This can give you insight into the quality of items from other customers' experiences.... ⇲
 
Returns issue

Limited return options

Fix: Familiarize yourself with the return policy before making a purchase. This can help you understand what items are eligible for return and th... ⇲
 
Glitches issue

Photoshop issues in product images

Fix: Look for customer-uploaded images or reviews that may show the product in real life. This can provide a more accurate representation of the... ⇲
 
Updates issue

Lack of timely updates on order status

Fix: Check your email settings to ensure notifications from Rue La La are not being filtered into spam or junk folders. OR Regularly check the... ⇲
 
UI issue

Confusing navigation

Fix: Familiarize yourself with the layout of the app. Spend some time exploring different sections to understand where items are located. OR U... ⇲
 
Inventory issue

Items often out of stock

Fix: Sign up for notifications for restocks if the app offers this feature. This way, you can be alerted when items become available again. OR... ⇲

Limited selection of merchandise

Fix: Explore other similar apps or websites that may offer a wider selection of items. This can help you find what you're looking for elsewhere.... ⇲
 
Orders issue

Inability to cancel orders easily

Fix: Review the cancellation policy before placing an order to understand the timeframe and process for cancellations. OR If you need to cance... ⇲
 
Shipping issue

Shipping issues with FedEx Smartpost

Fix: Track your shipment using the tracking number provided. This can give you real-time updates on your package's location. OR If you experie... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
97.3%

Neutral
1.5%

Bad experience
1.2%

~ from our NLP analysis of 138,265 combined software ratings.

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 Private Data Rue La La collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Purchases
    • Location
    • Contact Info
    • Browsing History
    • Identifiers
    • Usage Data
    • Other Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Location
    • Contact Info
    • User Content
    • Search History
    • Browsing History
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics