fix problems on Rock Rewards [iphone]

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—— Run into issues on Rock Rewards ? Get help pending when official support gets back to you!

Rock Rewards by Rock Bottom
Info:
company: SPB Hospitality, LLC
: https://rockbottom.com/contact-us/
: rockbottom.com
Chat with our AI-based Rock Rewards Support
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Security issue

Touch ID for iOS does not work properly

Fix: 1. Ensure that Touch ID is enabled for the app. Go to Settings > Touch ID & Passcode, and make sure that the Rock Rewards app is toggled on... ⇲
 
Settings issue

Bar codes expire after 2 weeks

Fix: 1. To avoid expiration, make sure to use your barcode within the 2-week period. Set a reminder on your phone to check the app regularly for... ⇲

Only 1 barcode can be scanned each day

Fix: 1. Plan your visits accordingly. If you know you can only use one barcode per day, try to maximize your rewards by using it on the most valu... ⇲
 
Updates issue

Transitioning to new rewards program is difficult

Fix: 1. Familiarize yourself with the new rewards program by reading any available guides or FAQs within the app. 2. Take notes on the difference... ⇲

New app created to solve a non-existent problem

Fix: 1. Provide feedback within the app about your experience. This can help the developers understand user needs better. 2. Explore the app thor... ⇲
 
Compatibility issue

Inability to use existing rewards with new app

Fix: 1. Check if there is an option to link your existing rewards account to the new app. This may be found in the settings or account section of... ⇲
 
UI issue

Streamlined design is not user-friendly

Fix: 1. Take time to explore the app's layout. Familiarize yourself with where key features are located. 2. Use the app's help section or tutoria... ⇲
 
Screen issue

Rock Rewards screen just flashes when trying to remove and add back

Fix: 1. Restart the app. Close it completely and reopen it to see if the issue persists. 2. If the problem continues, try restarting your iPhone... ⇲
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 what users are saying
Good experience
95.2%

Bad experience
2.5%

Neutral
2.2%

~ from our NLP analysis of 1,976 combined software ratings.

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 Private Data Rock Rewards collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Financial Info
    • Location
    • Identifiers