fix problems on TeleGuard [iphone]

—— Run into issues on TeleGuard? Get help pending when official support gets back to you!

TeleGuard

Info:

company: Swisscows AG

: https://www.teleguard.com/en#contacts

: www.teleguard.com

Chat with our AI-based TeleGuard Support

🛠️ Common TeleGuard Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Connection issues with server

Fix: Restart the app. Close TeleGuard completely and reopen it to refresh the connection to the server. OR Check for any network issues. Try s... ⇲

64% of users had this problem

Messages not displaying properly

Fix: Try clearing the app's cache. Go to Settings > General > iPhone Storage, find TeleGuard, and select 'Offload App'. This will clear temporary... ⇲

18% of users had this problem

Uploads issue

Uploading pictures or videos fails

Fix: Ensure that you have a stable internet connection. Try uploading when connected to a strong Wi-Fi network instead of cellular data. OR Re... ⇲

Notifications issue

Notifications not received

Fix: Check your notification settings in the iPhone settings. Go to Settings > Notifications > TeleGuard and ensure that 'Allow Notifications' is... ⇲

Links issue

Links won't open

Fix: Check if the links are being blocked by your device's settings. Go to Settings > Safari and ensure that 'Block Pop-ups' is turned off, as th... ⇲

UI issue

User interface feels outdated

Fix: Try customizing the app's appearance if options are available. Look for themes or display settings within the app to refresh the look. OR... ⇲

Compatibility issue

No native iPad version

Fix: Use the iPhone version of the app on your iPad. Open the App Store on your iPad, search for TeleGuard, and download the iPhone version. It w... ⇲

Network issue

Poor video and audio call quality in certain regions

Fix: Check your internet connection. Switch between Wi-Fi and cellular data to see if the quality improves. A stronger connection can enhance cal... ⇲

Permissions issue

TeleGuard requires full access to gallery

Fix: Review the app's permissions. Go to Settings > Privacy > Photos and select TeleGuard. You can change the access to 'Selected Photos' instead... ⇲

Messages issue

Messages disappearing

Fix: Check if you have enabled any message expiration settings within the app. Look for settings related to message retention or expiration and a... ⇲

Account issue

Unable to link US phone number

Fix: Ensure that you are entering the phone number in the correct format. Use the format +1 (XXX) XXX-XXXX for US numbers. OR Check if your de... ⇲

Bluetooth issue

Bluetooth device switching is cumbersome

Fix: Make sure that your Bluetooth devices are properly paired. Go to Settings > Bluetooth and ensure that the devices are connected and not expe... ⇲