fix problems on AHA Schools [iphone]

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—— Run into issues on AHA Schools? Get help pending when official support gets back to you!

AHA Schools
Info:
company: American Heart Association
: http://support.nuclavis.com
Chat with our AI-based AHA Schools Support
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Account issue

Multiple accounts required for each child

Fix: 1. Create a family account: If the app allows, create a single family account that can manage multiple children. Check the app settings or h... ⇲

Inability to manage multiple kids under one account

Fix: 1. Check for family account options: Look in the app settings for any options related to managing multiple children under one account. If av... ⇲
 
Camera issue

Camera feature does not work

Fix: 1. Check permissions: Go to your iPhone's Settings, scroll down to find AHA Schools, and tap on it. Ensure that the camera permission is ena... ⇲

Difficulty scanning codes

Fix: 1. Ensure proper lighting: Make sure the area is well-lit when scanning codes. Poor lighting can affect the camera's ability to read codes a... ⇲
 
Payments issue

Donation not registering

Fix: 1. Check internet connection: Ensure that your device is connected to the internet. A weak or unstable connection can prevent donations from... ⇲
 
Gameplay issue

Games do not function

Fix: 1. Update the app: Ensure that you have the latest version of the app installed, as updates often fix bugs related to game functionality. Ch... ⇲
 
Slow issue

Slow loading times

Fix: 1. Check your internet connection: Ensure you have a stable and fast internet connection. If you're on Wi-Fi, try moving closer to the route... ⇲
 
Glitches issue

Glitches in donation tracking

Fix: 1. Refresh the app: Close the app completely and reopen it to refresh the data. This can sometimes resolve glitches in tracking. OR 2. Ch... ⇲
 
UI issue

Limited functionality on home page

Fix: 1. Explore app settings: Check the app settings to see if there are options to customize the home page or enable additional features that ma... ⇲
 
Compatibility issue

Challenges not accessible without Facebook

Fix: 1. Look for alternative login options: Check if the app offers other login methods, such as email or Google accounts, which may allow access... ⇲
 
Bugs issue

Issues with check scanning

Fix: 1. Ensure proper lighting and focus: Make sure the check is well-lit and in focus when scanning. Hold the camera steady and ensure the entir... ⇲

Inconsistent performance with character interactions

Fix: 1. Restart the app: Close the app completely and reopen it to see if performance improves. This can help clear temporary glitches affecting... ⇲
 
Registration issue

Difficulty finding schools during registration

Fix: 1. Use search filters: When searching for schools, use any available filters (such as location or school type) to narrow down your options a... ⇲
 
Customization issue

Limited options for fundraising management

Fix: 1. Explore app settings: Check the app settings for any options related to fundraising management that may not be immediately visible on the... ⇲
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 what users are saying
Good experience
93.8%

Bad experience
3.4%

Neutral
2.9%

~ from our NLP analysis of 33,881 combined software ratings.

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 Private Data AHA Schools collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data