fix problems on ALEC [iphone]

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—— Run into issues on ALEC ? Get help pending when official support gets back to you!

ALEC Mobile Banking
Info:
company: Abbott Laboratories Employees Credit Union
: https://www.alecu.org/contact-us
: www.alecu.org
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Security issue

Requires password for every transaction

Fix: Check if the app has a 'Remember Me' or 'Stay Logged In' option in the settings. Enabling this feature can reduce the frequency of password... ⇲

Cannot copy and paste passwords

Fix: As a workaround, you can write your password down temporarily on a piece of paper or a secure note app, then manually enter it into the app.... ⇲

ALEC erases typed passwords

Fix: Ensure that your device's software is up to date. Go to Settings > General > Software Update and install any available updates. Sometimes, b... ⇲

Difficult password changes

Fix: Follow the app's password change process carefully. If it is confusing, write down each step as you go to ensure you don’t miss anything.... ⇲
 
Account issue

Cannot manage cards through app or website

Fix: Check if there are any settings within the app that allow you to manage your cards. Sometimes, these features are hidden under account setti... ⇲

Poor credit card access

Fix: Check if your credit card is properly linked to your ALEC Mobile Banking account. Go to the account settings and ensure all information is c... ⇲

Cannot access savings account

Fix: Ensure that your savings account is linked to your ALEC Mobile Banking app. Go to account settings and check if the savings account is liste... ⇲
 
Features issue

Limited features compared to big banks

Fix: Explore all available features in the app to ensure you are utilizing everything it offers. Sometimes, features may be less obvious but stil... ⇲

No travel date setting

Fix: If you need to notify the bank of travel plans, consider calling customer service or using the bank's website to set travel notifications ma... ⇲

No bank to bank transfer capability

Fix: Look for alternative methods within the app for transferring funds, such as using third-party services like Zelle or Venmo, if available.... ⇲
 
Updates issue

Password reset required after update

Fix: Before updating the app, ensure you have your current password saved securely. This way, you can quickly log back in after the update withou... ⇲

Unnecessary updates causing issues

Fix: Turn off automatic updates for the ALEC Mobile Banking app in your device settings. Go to Settings > App Store and toggle off 'App Updates'... ⇲
 
Payments issue

Cannot load money into wallet

Fix: Check if there are specific requirements or limits for loading money into your wallet. This information is often found in the app's help sec... ⇲
 
Compatibility issue

No Apple Pay support

Fix: If Apple Pay is essential for you, consider using a different banking app that supports this feature while continuing to use ALEC for other... ⇲
 
Crashes issue

Frequent crashes

Fix: Clear the app's cache if possible, or uninstall and reinstall the app to remove any corrupted data that may be causing crashes. OR Ensure... ⇲

ALEC crashes on iOS 15 and 16

Fix: Check for any available updates for the ALEC Mobile Banking app in the App Store, as developers may have released fixes for compatibility is... ⇲
 
Glitches issue

Multiple glitches

Fix: Document the specific glitches you encounter and try to replicate them consistently. This can help you identify patterns and avoid certain a... ⇲
 
UI issue

Terrible user experience

Fix: Take time to explore the app thoroughly and familiarize yourself with its layout. Sometimes, a poor experience can stem from unfamiliarity w... ⇲

Cannot copy and paste information

Fix: As a workaround, manually type the information you need instead of copying and pasting. This may be tedious but can help you work around the... ⇲
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 what users are saying
Good experience
94.8%

Bad experience
3.2%

Neutral
2.0%

~ from our NLP analysis of 2,244 combined software ratings.

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 Private Data ALEC collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics