fix problems on Once Upon [iphone]

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—— Run into issues on Once Upon ? Get help pending when official support gets back to you!

Once Upon | Photobook Creator
Info:
company: Once Upon Publishing AB
: https://onceupon.photo/en/support/
: onceupon.photo
Chat with our AI-based Once Upon Support
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Loading issue

Package delays

Fix: Check the shipping status in the app or on the website to see if there are any updates regarding your order. Sometimes delays are due to hig... ⇲

Photos not loading properly

Fix: Ensure that your internet connection is stable. Try switching from Wi-Fi to mobile data or vice versa to see if that resolves the issue. O... ⇲

Long printing times

Fix: Check if there are any settings within the app that allow you to adjust print quality. Lowering the quality may reduce printing time. OR... ⇲
 
Storage issue

Limited photo capacity per spread

Fix: Try creating multiple spreads if you have more photos than the limit allows. You can organize your photos into themed spreads to maximize th... ⇲
 
Glitches issue

Glitchy app experience

Fix: Update the app to the latest version available in the App Store. Developers often release updates to fix bugs and improve performance. OR... ⇲
 
Slow issue

Slow loading times when adding photos

Fix: Reduce the size of the photos before uploading them. Large files can slow down the loading process. Use a photo editing app to resize images... ⇲
 
Compatibility issue

Once Upon does not display in landscape view on iPad

Fix: Check your iPad's orientation lock. Swipe down from the top-right corner to access the Control Center and ensure that the orientation lock i... ⇲
 
Bugs issue

Once Upon fails to recognize newly added photos

Fix: Ensure that the app has permission to access your photos. Go to your iPad's Settings, find the app, and check the permissions under 'Photos.... ⇲

Incorrect photo organization by date

Fix: Manually organize your photos within the app if possible. Look for options to sort or rearrange photos according to your preference. OR C... ⇲

Inconsistent photo quality

Fix: Ensure that you are using high-resolution images. Low-quality images will result in poor print quality. Use a photo editing app to enhance i... ⇲
 
Customization issue

Limited customization options

Fix: Explore all available templates and layouts within the app. Sometimes, customization options are hidden in different sections of the app.... ⇲
 
Crashes issue

Once Upon crashes during use

Fix: Make sure your device's operating system is up to date. Sometimes, app crashes are due to compatibility issues with older OS versions. OR... ⇲
 
UI issue

Difficult navigation for older photos

Fix: Use the search function within the app to quickly locate older photos by name or date, if available. OR Organize your photos into albums... ⇲
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 what users are saying
Good experience
97.7%

Neutral
1.4%

Bad experience
0.9%

~ from our NLP analysis of 4,463 combined software ratings.

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 Private Data Once Upon collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics