fix problems on Elsevier ELibrary Reader [iphone]

—— Run into issues on Elsevier ELibrary Reader? Get help pending when official support gets back to you!

Elsevier eLibrary Reader

Info:

company: Elsevier (Singapore) Pte Ltd

: https://www.elsevier-elibrary.com/staticcms/contactus

Chat with our AI-based Elsevier eLibrary Reader Support

🛠️ Common Elsevier eLibrary Reader Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Cannot log in with valid credentials

Fix: 1. Ensure that you are entering the correct username and password. Check for any typos or case sensitivity. 2. If you have recently changed... ⇲

Elsevier eLibrary Reader frequently shows 'invalid user credentials' error

Fix: 1. Double-check your internet connection to ensure it is stable. A weak connection can cause login issues. 2. Clear the app's cache by going... ⇲

Compatibility issue

Limited functionality compared to the website

Fix: 1. Familiarize yourself with the app's features by checking the help section or user guide within the app. 2. Use the website for tasks that... ⇲

Inconsistent performance across devices

Fix: 1. Ensure that all devices are running the latest version of the app and the operating system. 2. Check your internet connection on each dev... ⇲

Support issue

Poor customer support response time

Fix: 1. Check the app for any FAQs or help sections that may address your issue without needing to contact support. 2. Use social media platforms... ⇲

UI issue

Elsevier eLibrary Reader design is not user-friendly

Fix: 1. Explore the app thoroughly to understand its layout and features. Sometimes, spending more time with the app can help you become accustom... ⇲

Account issue

Inability to access purchased resources

Fix: 1. Ensure that you are logged into the correct account that holds the purchased resources. 2. Check your internet connection to ensure it is... ⇲

No password recovery options

Fix: 1. If you cannot find a password recovery option in the app, try accessing the website where you can typically find a 'Forgot Password' link... ⇲

Crashes issue

Elsevier eLibrary Reader crashes or freezes

Fix: 1. Ensure that your app is updated to the latest version available in the App Store. 2. Restart your iPhone to clear any temporary glitches... ⇲

Updates issue

Lack of updates to fix known issues

Fix: 1. Regularly check the App Store for updates to ensure you have the latest version of the app. 2. If you encounter issues, document them and... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Bad experience

100.0%

Good experience

0.0%

Neutral

0.0%

~ from our NLP analysis of 79 combined software ratings.

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Private Data Elsevier eLibrary Reader collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Contact Info
- Identifiers
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Identifiers
- Usage Data
- Diagnostics