fix problems on Vera [iphone]

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—— Run into issues on Vera? Get help pending when official support gets back to you!

VeraMobile™
Info:
company: Mios Limited
: http://support.getvera.com/
: www.getvera.com
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Notifications issue

Alerts do not work

Fix: Check the notification settings on your iPhone. Go to Settings > Notifications > VeraMobile and ensure that notifications are allowed and se... ⇲

Notifications have stopped working

Fix: Revisit the notification settings on your iPhone and within the VeraMobile app to ensure they are properly configured and enabled. OR Try... ⇲
 
UI issue

Not intuitive setup process

Fix: Follow a step-by-step guide or video tutorial available on the VeraMobile website or YouTube. This can provide visual assistance and clarify... ⇲

Dashboard is mostly useless

Fix: Customize your dashboard by adding or removing widgets. Go to the dashboard settings and select the devices or features you want to display... ⇲

Button switches can be easily activated accidentally

Fix: Check if the app has a setting to enable confirmation prompts before activating switches. This can help prevent accidental activations. OR... ⇲

Vera is clunky and unintuitive

Fix: Familiarize yourself with the app by exploring all menus and settings. Sometimes, spending time with the app can help you understand its lay... ⇲
 
Network issue

Z-Wave connection problems

Fix: Ensure that your Z-Wave devices are within range of the Vera hub. If they are too far away, consider moving them closer or using Z-Wave repe... ⇲

Intermittent connectivity

Fix: Check your Wi-Fi connection and ensure that your iPhone is connected to a stable network. If the connection is weak, try moving closer to th... ⇲

No visible indication when controller is offline

Fix: Check the app settings for notification options related to device status. Ensure that alerts for offline devices are enabled. OR Regularl... ⇲
 
Bugs issue

Corrupted database issues

Fix: Backup your current settings and data if possible, then uninstall and reinstall the VeraMobile app. This can help reset the database and res... ⇲
 
Compatibility issue

Many listed compatible devices are not

Fix: Double-check the compatibility list on the VeraMobile website to ensure that the devices you are trying to use are indeed supported. Sometim... ⇲
 
Support issue

Apple Watch support missing

Fix: Check if the VeraMobile app has an Apple Watch version available in the App Store. If not, consider using your iPhone for full functionality... ⇲
 
Security issue

Vera prompts for password but still allows access

Fix: Check the app settings for security options. Ensure that the app is set to require a password for all actions, not just for login. OR Cha... ⇲
 
Ads issue

Ads are intrusive

Fix: Look for an option in the app settings to disable ads or switch to a premium version of the app if available, which may remove ads. OR Co... ⇲
 
Video issue

Live camera feed has persistent play button

Fix: Check the app settings for camera options. There may be a setting to disable the persistent play button or change the camera view. OR Try... ⇲

Slow refresh rate for live camera feed

Fix: Check your internet connection speed. A slow connection can affect the refresh rate. Consider upgrading your internet plan if necessary. O... ⇲
 
Camera issue

Pinch to zoom disabled on camera view

Fix: Check the app settings to see if there is an option to enable pinch-to-zoom for the camera view. If not, this may be a limitation of the app... ⇲
 
Crashes issue

Vera crashes after last update

Fix: Try uninstalling and reinstalling the app to see if this resolves the crashing issue. This can help reset any corrupted files from the updat... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Bad experience
47.7%

Good experience
39.4%

Neutral
13.0%

~ from our NLP analysis of 193 combined software ratings.

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 Private Data Vera collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics