fix problems on Candy Crush Jelly Saga [iphone]

—— Run into issues on Candy Crush Jelly Saga? Get help pending when official support gets back to you!

Candy Crush Jelly Saga

Info:

company: King

: https://community.king.com/en/candy-crush-jelly-saga/categories/support-ccjs

: candycrushjellysaga.com

Chat with our AI-based Candy Crush Jelly Saga Support

🛠️ Resolved Issues on iPhone:

—— Does any problem match yours? click to get a solution tailored for you

Game frequently experiences connectivity issues

Fix: 1. Check your internet connection: Ensure that you are connected to a stable Wi-Fi network or have a strong cellular signal. You can do this... »»

Levels can be excessively difficult without boosters

Fix: 1. Focus on completing daily challenges and events: These often provide free boosters and rewards that can help you progress through difficu... »»

Gameplay issue

Inconsistent gameplay mechanics

Fix: 1. Review the game tutorial: Sometimes, revisiting the tutorial can clarify how certain mechanics work. You can find this in the settings or... »»

Players feel the game is rigged

Fix: 1. Analyze your gameplay: Keep track of your moves and outcomes. Sometimes, perceived rigging can be a result of bad luck or strategy. Adjus... »»

Unfair advantages for opponents in competitions

Fix: 1. Focus on your own progress: Instead of comparing yourself to others, concentrate on completing levels and earning rewards at your own pac... »»

Difficulty spikes are not balanced

Fix: 1. Take breaks: If you encounter a particularly difficult level, take a break and return later with a fresh mindset. This can help you appro... »»

Limited lives lead to frustrating gameplay cycles

Fix: 1. Manage your playtime: Play during times when you can dedicate uninterrupted time to the game, maximizing the use of your lives. OR 2.... »»

Ads issue

Ads are overly intrusive and lengthy

Fix: 1. Use airplane mode: Before starting the game, turn on airplane mode on your device. This will prevent ads from loading, but you won't be a... »»

Game design forces players to watch ads for extra moves

Fix: 1. Save moves: Try to complete levels with the moves you have without relying on ads. This can help you avoid the frustration of forced ads.... »»

Crashes issue

Game crashes and loses progress

Fix: 1. Update the app: Ensure that you have the latest version of Candy Crush Jelly Saga installed. Go to the App Store, search for the game, an... »»

Support issue

Support response times are slow

Fix: 1. Use in-game help: Check the help section within the game for FAQs and troubleshooting tips that may resolve your issue without needing to... »»

Inability to contact support effectively

Fix: 1. Use in-game support: Navigate to the settings or help section in the game to find support options that may be more effective than externa... »»

Backup issue

Loss of items and progress after reinstalling

Fix: 1. Link your game to Facebook or King account: Before reinstalling, ensure your game is linked to a social media account or a King account t... »»

Glitches issue

Players experience glitches and blackouts

Fix: 1. Restart your device: Sometimes, a simple restart can resolve glitches and improve performance. Turn off your iPhone and turn it back on a... »»

Bugs issue

Game mechanics sometimes do not function as intended

Fix: 1. Restart the game: Close and reopen the app to refresh the game mechanics and resolve temporary issues. OR 2. Update the app: Ensure yo... »»

Players report losing rewards unexpectedly

Fix: 1. Check your internet connection: Ensure you have a stable connection when claiming rewards to prevent loss due to connectivity issues. O... »»

Account issue

Difficulty in regaining lost progress after logging in with different accounts

Fix: 1. Ensure correct account login: Double-check that you are logging into the correct account associated with your game progress. OR 2. Use... »»

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

89.7%

Bad experience

5.4%

Neutral

4.9%

~ from our NLP analysis of 46,796 combined software ratings.

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Private Data Candy Crush Jelly Saga collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Purchases
- Location
- Contact Info
- User Content
- Identifiers
- Usage Data
Data Linked to You: The following data may be collected and linked to your identity:
- Purchases
- Location
- Contact Info
- Contacts
- User Content
- Identifiers
- Usage Data
- Diagnostics

Cost of Subscriptions

Piggy bank pack: $2.99 Piggy bank pack
Hard Currency XS: $1.99 Hard Currency XS
Hard Currency XS: $0.99 Hard Currency XS
XS Gold Bar package: $0.99 XS Gold Bar package
Winning Offer Conversion: $2.99 Winning Offer Conversion
Small Offer 2: $6.99 Small Offer 2
S Gold Bar package: $4.99 S Gold Bar package
Small Offer: $6.99 Small Offer
Special Offer: 55x Gold Bars + Boosters: $6.99 55x Gold Bars + Boosters
Low Offer 2: $14.99 Low Offer 2