fix problems on UGA [iphone]

—— Run into issues on UGA? Get help pending when official support gets back to you!

UGA

Info:

company: University of Georgia Research Foundation, Inc.

: http://eitshelpdesk.uga.edu

: mobileapps.uga.edu

Chat with our AI-based UGA Support

🛠️ Common UGA Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

UGA is jumpy and not smooth

Fix: 1. Close other apps running in the background to free up memory. Double-click the home button (or swipe up from the bottom on newer iPhones)... ⇲

ID not remembered during login

Fix: 1. Check if the app has a 'Remember Me' or 'Keep me logged in' option during login. Make sure to select this option before logging in. 2. If... ⇲

UI issue

Difficult one-handed use due to new design

Fix: 1. Enable 'Reachability' on your iPhone. Go to Settings > Accessibility > Touch and toggle on 'Reachability'. This allows you to swipe down... ⇲

UGA does not rotate to landscape on iPad

Fix: 1. Check if the rotation lock is enabled on your iPad. Swipe down from the top-right corner to access the Control Center and ensure the rota... ⇲

Favorites pinned at the top are hard to access

Fix: 1. Try rearranging your favorites if the app allows it. Look for an edit option in the favorites section. 2. If the favorites section is clu... ⇲

Bugs issue

Bus routes often display as inactive

Fix: 1. Check for any app updates that may address this issue. Go to the App Store and update the UGA app if necessary. 2. Try refreshing the bus... ⇲

Buses rarely appear on the map

Fix: 1. Ensure that location services are enabled for the UGA app. Go to Settings > Privacy > Location Services and make sure UGA is set to 'Whil... ⇲

Inaccurate bus information

Fix: 1. Refresh the app data by pulling down on the screen. 2. Check for updates to the app that may fix inaccuracies. Go to the App Store and up... ⇲

Live map shows 0 buses running

Fix: 1. Ensure that your location services are enabled for the app. Go to Settings > Privacy > Location Services and ensure UGA is allowed to acc... ⇲

Night Campus route timing is inconsistent

Fix: 1. Check the official UGA website or app for any updates or changes to the Night Campus schedule. 2. If the app has a feedback option, repor... ⇲

Route button often doesn't work

Fix: 1. Restart the app to see if the button becomes responsive. 2. Check for app updates in the App Store and install any available updates. 3.... ⇲

Inactive routes displayed incorrectly

Fix: 1. Refresh the app data by pulling down on the screen. 2. Check for updates to the app that may fix display issues. 3. Report the issue thro... ⇲

Crashes issue

UGA crashes or misdirects frequently

Fix: 1. Make sure your iPhone's operating system is up to date. Go to Settings > General > Software Update and install any available updates. 2.... ⇲

Glitches and crashes make app unusable

Fix: 1. Ensure your iPhone is running the latest version of iOS. Go to Settings > General > Software Update. 2. Clear the app's cache if possible... ⇲

Security issue

Duo app authentication issues

Fix: 1. Ensure that you have a stable internet connection. Try switching between Wi-Fi and cellular data. 2. Restart the Duo app and try logging... ⇲

Slow issue

Back button has a delay

Fix: 1. Restart the app to see if the delay persists. 2. Check for updates in the App Store and install any available updates. 3. If the issue co... ⇲

Search issue

Search function for bus stops not working

Fix: 1. Ensure that you are entering the correct bus stop name or number. 2. Restart the app to see if the search function becomes responsive. 3.... ⇲

Updates issue

Less user-friendly after updates

Fix: 1. Familiarize yourself with the new layout by exploring the app's features. 2. Check for any user guides or FAQs provided by the app to hel... ⇲

Deck Check feature not updated in real time

Fix: 1. Refresh the app data by pulling down on the screen. 2. Check for updates in the App Store and install any available updates. 3. If the fe... ⇲

Compatibility issue

UGA looks terrible on iPhone X

Fix: 1. Check for updates in the App Store that may address display issues on the iPhone X. 2. Adjust the display settings on your iPhone by goin... ⇲

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