fix problems on OG&E [iphone]

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—— Run into issues on OG&E? Get help pending when official support gets back to you!

OG&E
Info:
company: OG&E
: https://www.oge.com/wps/portal/ord/customer-service/contact-us/
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Payments issue

Text field for credit card number does not support password managers

Fix: If the app does not support password managers for autofill, manually enter your credit card information. To make this easier, ensure you hav... ⇲

No option to pay via bank account

Fix: Currently, if the app does not allow bank account payments, you can use the OG&E website to set up payments directly from your bank account.... ⇲

Cannot pay multiple accounts

Fix: If you need to pay multiple accounts, you can do so through the OG&E website. Log in to your account, and if you have multiple accounts link... ⇲

No option to pay a portion of the bill

Fix: If the app does not allow partial payments, you can make a full payment through the OG&E website. Alternatively, consider contacting custome... ⇲
 
UI issue

Limited functionality compared to website

Fix: For tasks that the app does not support, such as viewing detailed billing history or making specific changes to your account, use the OG&E w... ⇲

No landscape mode support

Fix: If the app does not support landscape mode, you can use the OG&E website on a mobile browser, which may allow for landscape viewing. Alterna... ⇲
 
Updates issue

OG&E shows outdated bill information

Fix: If you notice outdated bill information, try refreshing the app by pulling down on the screen or logging out and back in. If the issue persi... ⇲

Lacks ability to view current and previous statements

Fix: To view your current and previous statements, use the OG&E website. Log in to your account and navigate to the billing or statements section... ⇲

No averaging in billing section

Fix: Currently, if the app does not provide averaging in the billing section, you can manually calculate your average bill by reviewing your past... ⇲

Limited features for energy usage insights

Fix: If the app lacks detailed energy usage insights, consider using the OG&E website for more comprehensive data. You can also track your energy... ⇲
 
Login issue

Login issues with passcode or face ID

Fix: If you are having trouble logging in with passcode or face ID, ensure that your app is updated to the latest version. If the issue persists,... ⇲

OG&E gets stuck on login page

Fix: If the app gets stuck on the login page, try closing the app completely and reopening it. If that doesn't work, restart your device and try... ⇲
 
Account issue

Incorrect account balance displayed

Fix: If you see an incorrect account balance, refresh the app or log out and back in. If the issue continues, check the OG&E website for the most... ⇲
 
Notifications issue

Lacks push notifications for account updates

Fix: To stay updated on your account, regularly check the app for notifications or log in to the OG&E website for any updates. You can also set r... ⇲
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 what users are saying
Good experience
50.7%

Bad experience
34.8%

Neutral
14.5%

~ from our NLP analysis of 69 combined software ratings.

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 Private Data OG&E collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data