fix problems on Tortas Frontera [iphone]

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—— Run into issues on Tortas Frontera? Get help pending when official support gets back to you!

Tortas Frontera
Info:
company: ChowNow
: https://get.chownow.com/support/
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Payments issue

Inability to remove credit cards

Fix: 1. Open the Tortas Frontera app and go to your account settings. Look for a section labeled 'Payment Methods' or 'Wallet'. 2. If you see th... ⇲
 
Bugs issue

Tortas Frontera shows restaurant as closed when it is open

Fix: 1. Check if your location services are enabled for the app. Go to Settings > Privacy > Location Services and ensure that Tortas Frontera is... ⇲

Order gets canceled without reason

Fix: 1. Ensure that your payment method is valid and has sufficient funds. Check your bank account or credit card statement. 2. Review the app f... ⇲

Menu on app does not match restaurant menu

Fix: 1. Check if the app is updated to the latest version, as menu items may change frequently. 2. If the menu is incorrect, try refreshing the... ⇲

Tortas Frontera requires phone number but does not save it

Fix: 1. Ensure that you are entering the phone number in the correct format. 2. After entering your phone number, look for a 'Save' or 'Confirm'... ⇲

Order was printed but not started

Fix: 1. Check if the restaurant has a specific process for handling printed orders. 2. If you are at the restaurant, ask a staff member about th... ⇲

Tortas Frontera gives 'too short' error when trying to order

Fix: 1. Ensure that all required fields are filled out completely. Check for any fields that may be marked as required. 2. If you are entering a... ⇲

Inability to order certain items from the menu

Fix: 1. Check if the items are available at the specific location you are ordering from, as availability may vary. 2. Ensure that you are select... ⇲
 
Notifications issue

Push notifications are misleading about order readiness

Fix: 1. Check the app settings to ensure that notifications are set up correctly. Go to Settings > Notifications > Tortas Frontera and adjust the... ⇲

Generic notifications do not reflect actual order status

Fix: 1. Check the app settings to ensure notifications are enabled and set to provide detailed updates. 2. Log out and back into the app to refr... ⇲
 
Search issue

Tortas Frontera does not allow users to find restaurant locations easily

Fix: 1. Use the search function within the app to enter the restaurant name or location. 2. Ensure that location services are enabled for the ap... ⇲
 
Compatibility issue

Tortas Frontera does not work for certain terminal locations

Fix: 1. Check if the app has a list of supported locations. If your terminal is not listed, it may not be supported. 2. Ensure that your locatio... ⇲
 
Support issue

Staff members are unhelpful and rude

Fix: 1. If you encounter rude staff, try to remain calm and politely ask for assistance again. 2. If possible, ask to speak with a manager or su... ⇲
 
Crashes issue

Tortas Frontera shuts down at order confirmation

Fix: 1. Ensure your iPhone is updated to the latest iOS version. Go to Settings > General > Software Update. 2. Check if the Tortas Frontera app... ⇲
 
UI issue

Tortas Frontera is not user-friendly

Fix: 1. Familiarize yourself with the app's layout by exploring all sections. 2. Look for a help or FAQ section within the app that may provide... ⇲

Tortas Frontera does not allow for easy navigation between terminals

Fix: 1. Use the search function within the app to find specific terminals. 2. Familiarize yourself with the layout of the app to understand how... ⇲
 
Loading issue

Tortas Frontera spins indefinitely without action

Fix: 1. Check your internet connection. Ensure you are connected to Wi-Fi or have a strong cellular signal. 2. Try closing the app completely an... ⇲
 
Slow issue

Long wait times for order pickup

Fix: 1. Try placing your order during off-peak hours to reduce wait times. 2. If you are at the restaurant, ask staff for an estimated wait time... ⇲
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 what users are saying
Good experience
86.8%

Bad experience
10.7%

Neutral
2.5%

~ from our NLP analysis of 197 combined software ratings.

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 Private Data Tortas Frontera collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics