fix problems on Chrono24 [iphone]

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—— Run into issues on Chrono24 ? Get help pending when official support gets back to you!

Chrono24 | Luxury Watch Market
Info:
company: Chrono24 GmbH
: https://www.chrono24.com
: www.chrono24.com
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Network issue

Inconsistent data usage by sellers

Fix: 1. Verify Seller Information: Before making a purchase, cross-check the seller’s information and watch details on other platforms to ensure... ⇲
 
Ads issue

Bait and switch tactics by some sellers

Fix: 1. Research Sellers: Look for seller ratings and reviews before making a purchase. Higher-rated sellers are less likely to engage in bait an... ⇲
 
Support issue

Delayed responses from sellers

Fix: 1. Set Expectations: When contacting sellers, ask for a specific timeframe for their response. This can help manage your expectations. 2. F... ⇲

Unresponsive dealers

Fix: 1. Send a Follow-Up Message: If you haven’t received a response, send a polite follow-up message to remind the dealer of your inquiry. 2. C... ⇲

Inconsistent seller support in disputes

Fix: 1. Document Everything: Keep detailed records of all communications with the seller regarding the dispute, including dates, times, and conte... ⇲
 
Security issue

Lack of buyer protection

Fix: 1. Use Escrow Services: If available, consider using an escrow service for transactions to ensure that funds are only released when you rece... ⇲

High incidence of scams

Fix: 1. Verify Seller Credentials: Always check seller ratings and reviews before making a purchase. Look for sellers with a long history and pos... ⇲
 
Uploads issue

Issues with proof of ownership uploads

Fix: 1. Check File Format: Ensure that the proof of ownership documents you are uploading are in the correct format (e.g., PDF, JPEG) and meet an... ⇲
 
Settings issue

Limited review window for sellers

Fix: 1. Leave Reviews Promptly: After a transaction, take a moment to leave a review while the experience is fresh in your mind. 2. Document You... ⇲
 
Bugs issue

Poor functionality of returned items

Fix: 1. Review Return Policies: Before purchasing, familiarize yourself with the return policies of both Chrono24 and the seller to understand yo... ⇲
 
Privacy issue

Masking of dealer names

Fix: 1. Research Dealers: Use other platforms or forums to research the dealer’s reputation and history if their name is masked. 2. Ask for Tran... ⇲
 
Search issue

Difficulty in finding specific watches due to search limitations

Fix: 1. Use Advanced Search Filters: Utilize any advanced search options available in the app to narrow down your search by brand, model, price r... ⇲
 
Account issue

Sellers not providing accurate watch conditions

Fix: 1. Ask for Detailed Descriptions: Before purchasing, request detailed descriptions and additional photos from the seller to verify the watch... ⇲

Locked accounts after bank verification

Fix: 1. Check Verification Requirements: Ensure that you have met all the requirements for bank verification as outlined by Chrono24. 2. Use the... ⇲
 
Payments issue

Refund issues

Fix: 1. Review Refund Policies: Familiarize yourself with the refund policies of both Chrono24 and the seller before making a purchase. 2. Docum... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
97.6%

Neutral
1.2%

Bad experience
1.1%

~ from our NLP analysis of 58,386 combined software ratings.

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 Private Data Chrono24 collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers