fix problems on IR Explorer [iphone]

—— Run into issues on IR Explorer? Get help pending when official support gets back to you!

IR explorer

Info:

company: InfiRay Technologies Co.,Ltd.

: https://www.infirayoutdoor.com

Chat with our AI-based IR explorer Support

🛠️ Common IR explorer Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

IR explorer does not recognize camera on Apple devices with USB-C

Fix: 1. Ensure that your iPhone is updated to the latest iOS version. Go to Settings > General > Software Update and install any available update... ⇲

IR explorer freezes during use

Fix: 1. Close any unnecessary background apps to free up memory. Double-click the home button (or swipe up from the bottom on newer iPhones) and... ⇲

Camera issue

Camera connection is inconsistent

Fix: 1. Ensure that the camera is fully charged and functioning properly. 2. Check the USB-C connection for any debris or damage. Clean the ports... ⇲

Automatic zoom at 2.0 times

Fix: 1. Check the app settings to see if there is an option to adjust the zoom level. Go to Settings > IR Explorer and look for zoom settings. 2.... ⇲

Manual focus is difficult

Fix: 1. Ensure that you are using the latest version of the app, as updates may improve focus controls. 2. Try adjusting the focus slowly and ste... ⇲

Camera only sees up to 20 feet

Fix: 1. Check the camera settings to see if there is a range setting that can be adjusted. 2. Ensure that the camera lens is clean and unobstruct... ⇲

UI issue

Ninja mode not accessible

Fix: 1. Check if Ninja mode is enabled in the app settings. Go to Settings > IR Explorer and look for the Ninja mode option. 2. Ensure that your... ⇲

Updates issue

HD setting unavailable after update

Fix: 1. Check the app settings to see if the HD option is hidden or disabled. Go to Settings > IR Explorer and look for video quality settings. 2... ⇲

Screen issue

Screen rotation issue

Fix: 1. Check if screen rotation is enabled on your iPhone. Go to Settings > Display & Brightness and ensure that 'Rotation Lock' is turned off.... ⇲

Customization issue

Cross cursor color and shape cannot be changed

Fix: 1. Check the app settings for any customization options related to the cursor. Go to Settings > IR Explorer and look for cursor settings. 2.... ⇲

Compatibility issue

Device fails to connect with iPhone 16 Pro

Fix: 1. Ensure that your iPhone 16 Pro is updated to the latest iOS version. Go to Settings > General > Software Update. 2. Check the USB-C cable... ⇲

USB-C connection issues with iPhone 15

Fix: 1. Ensure that your iPhone 15 is updated to the latest iOS version. Go to Settings > General > Software Update. 2. Check the USB-C cable for... ⇲

No support for Dual-OS Cell Camera

Fix: 1. Check the app documentation or settings to see if there are any compatibility options for Dual-OS Cell Cameras. 2. If no options are avai... ⇲

Settings issue

No saved profiles for reticle zero

Fix: 1. Check the app settings to see if there is an option to create or save profiles. Go to Settings > IR Explorer and look for profile managem... ⇲

Inability to save zero settings

Fix: 1. Check the app settings for any options related to saving settings. Go to Settings > IR Explorer and look for save options. 2. If no optio... ⇲

Hardware issue

Broken adapter issue without replacement options

Fix: 1. Check the warranty status of the adapter. If it is still under warranty, consider looking for warranty claim options. 2. If the adapter i... ⇲