—— Run into issues on YOUdermoscopy? Get help pending when official support gets back to you!
—— Experiencing any of these problems? Get a solution tailored for you below;
Fix: Ensure that you have a stable internet connection. Try switching between Wi-Fi and mobile data to see if that resolves the issue. If the app... ⇲
Fix: If you are a non-physician clinician, check if there are any specific settings or permissions within the app that can be adjusted to enhance... ⇲
Fix: Check if there is a tutorial or help section within the app that provides guidance on how to access and review dermoscopic images. Sometimes... ⇲
Fix: If the consent screen is not functioning, try clearing the app's cache. Go to your iPhone's Settings > General > iPhone Storage > YOUdermosc... ⇲
Fix: Close any other apps running in the background to free up memory. Double-tap the home button (or swipe up from the bottom of the screen on n... ⇲