fix problems on Loóna [iphone]

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—— Run into issues on Loóna? Get help pending when official support gets back to you!

Loóna: Sleep, reduce anxiety
Info:
company: Loona Inc
: https://loona.app
Chat with our AI-based Loóna Support
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Updates issue
Slow update schedule for new sleepscapes

Fix: Stay engaged with the app by checking for updates regularly. Sometimes, updates may not be announced widely, so keeping an eye on the app st... ⇲
 
Audio issue
Narration quality inconsistent

Fix: If you encounter poor narration quality, try adjusting the audio settings within the app. Look for options to change the narrator or adjust... ⇲
Ominous music in some sleepscapes

Fix: If you find certain music unsettling, try using the app's volume controls to lower the music while keeping the narration audible, or use hea... ⇲
 
Crashes issue
Loóna crashes or lags

Fix: Ensure that your app is updated to the latest version. Go to the App Store, search for Loóna, and check for any available updates. Keeping t... ⇲
 
Payments issue
Limited access to features for non-paying users

Fix: Maximize the use of the free features by creating a structured routine that incorporates the available content. This can help you get the mo... ⇲
 
Content issue
Only one sleepscape available per night

Fix: Plan your sleep routine around the available sleepscape. Use it as a nightly ritual, and consider journaling or meditating afterward to enha... ⇲
No daytime activities or coloring options

Fix: Supplement your use of Loóna with other apps that offer daytime activities or coloring options. This can help you maintain a balanced routin... ⇲
 
Registration issue
Password creation issues

Fix: Ensure that you are following the app's password requirements, such as minimum length and character types. If you continue to have issues, t... ⇲
 
Gameplay issue
Forced to complete stories in order

Fix: Try to view the completion of stories as a way to enhance your experience. Completing them in order may provide a more cohesive narrative an... ⇲
Replaying chapters can be tedious

Fix: Create a playlist of your favorite chapters or sleepscapes to streamline your experience. This way, you can quickly access the content you e... ⇲
 
Permissions issue
Loóna restricts access during certain hours

Fix: Adjust your usage schedule to align with the app's availability. If you know the hours when the app is accessible, plan your relaxation sess... ⇲
 
Customization issue
No user control over content selection

Fix: Engage with the app's existing content and try to find enjoyment in the curated selections. Sometimes, exploring new content can lead to une... ⇲
Lack of playlist or queue system for music

Fix: Create a separate playlist in your music app and play it in the background while using Loóna. This way, you can enjoy your preferred music a... ⇲
 
Loading issue
Inability to view premium details due to loading issues

Fix: Check your internet connection to ensure it is stable. A weak connection can cause loading issues. Try switching to Wi-Fi if you are using m... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
88.7%

Bad experience
8.1%

Neutral
3.2%

~ from our NLP analysis of 23,346 combined software ratings.

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 Private Data Loóna collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Contact Info
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Loóna Plus: 1 Year Membership: $39.99 Enjoy unique sleepscapes, music and stories!
  2. Loóna Plus: 1 Month Membership: $12.99 Enjoy unique sleepscapes, music and stories!
  3. Loóna Yearly: $59.99 Unlock the full collection of magic journeys!
  4. Loóna Plus: 1 Year Membership: $39.99 Enjoy all exclusive sleepscapes and music!
  5. Loóna Plus: 1 Year Membership: $39.99 Enjoy unique sleepscapes, music and stories!
  6. Loóna Plus: 1 Year Membership: $39.99 Enjoy unique sleepscapes, music and stories!
  7. Loóna Plus: 1 Year Membership: $29.99 Access all exclusive sleepscapes and music!
  8. Loóna Plus: 1 Year Membership: $39.99 Enjoy unique sleepscapes, music and stories!
  9. [Legacy plan] Loóna Yearly: $19.99 Unlock the full collection of magic journeys!
  10. [Legacy plan] Loóna Yearly: $59.99 Enjoy unique sleepscapes, music and stories!