fix problems on Nusuk [iphone]

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—— Run into issues on Nusuk ? Get help pending when official support gets back to you!

Nusuk | نسك
Info:
company: Ministry of Hajj and Umrah
: http://www.haj.gov.sa
Chat with our AI-based Nusuk Support
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Account issue

No logout option available

Fix: If you need to log out, try clearing the app data. Go to Settings > General > iPhone Storage > Nusuk, and select 'Delete App'. Reinstall the... ⇲
 
Registration issue

Account creation issues with OTP

Fix: Ensure that your phone number is entered correctly and that you have a stable network connection. Try resending the OTP after a few minutes.... ⇲

Incorrect passport/visa number error during signup

Fix: Double-check the passport/visa number for any typos. Ensure you are using the correct format as required by the app. OR If the error pers... ⇲
 
Bugs issue

Booking time discrepancies for permits

Fix: Verify the time zone settings on your device. Go to Settings > General > Date & Time and ensure 'Set Automatically' is enabled. OR If dis... ⇲

Limited availability of Rawdah slots

Fix: Check the app frequently for new slot openings, as they may become available at different times. OR Consider setting reminders to check t... ⇲

Inability to apply for permits as a family

Fix: Check if the app allows for group bookings. If not, apply for permits individually for each family member. OR If family applications are... ⇲
 
Network issue

Internal server errors frequently occur

Fix: Check your internet connection and try again later. If the issue persists, restart your device to refresh the network connection. OR Clea... ⇲
 
Loading issue

Endless loading phase when processing payments

Fix: Ensure you have a stable internet connection. Try switching from Wi-Fi to mobile data or vice versa. OR If the issue continues, try resta... ⇲
 
Glitches issue

Glitches in the system causing booking failures

Fix: Try restarting the app or your device to clear any temporary glitches. OR If glitches persist, consider using a different device or brows... ⇲
 
Support issue

Customer service is unresponsive

Fix: Check the app for any FAQs or help sections that may provide answers to your questions. OR Try reaching out through social media channels... ⇲
 
Compatibility issue

Nusuk does not support multiple languages

Fix: Use a translation app to help navigate the app if you are not fluent in Arabic. OR Consider using a family member or friend who speaks Ar... ⇲
 
Permissions issue

No scanning feature for entry verification

Fix: Keep a digital copy of your entry verification documents on your phone for easy access. OR If scanning is required, consider using a thir... ⇲
 
Crashes issue

Frequent crashes and bugs

Fix: Ensure your app is updated to the latest version. Go to the App Store, search for Nusuk, and check for updates. OR If the app continues t... ⇲
 
UI issue

Inconsistent display of available dates

Fix: Refresh the app or restart your device to see if the date display updates correctly. OR Try checking the app at different times of the da... ⇲

Difficulties in navigating the app for non-tech-savvy users

Fix: Consider watching tutorial videos online that explain how to use the app effectively. OR Ask a tech-savvy friend or family member to guid... ⇲

Lack of clear instructions for users

Fix: Look for any help or support sections within the app that may provide guidance. OR Search online for user guides or forums where other us... ⇲

Poor user interface design

Fix: Familiarize yourself with the app layout by exploring each section to understand its functionality better. OR Provide feedback through th... ⇲
 
Privacy issue

Nusuk requires unnecessary information for account setup

Fix: Only fill in the mandatory fields during account setup to minimize the information provided. OR If you feel certain information is unnece... ⇲
 
Updates issue

No option to update app automatically

Fix: Go to Settings > App Store and enable 'App Updates' to ensure your apps update automatically when connected to Wi-Fi. OR Regularly check... ⇲
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 what users are saying
Good experience
85.9%

Bad experience
12.3%

Neutral
1.8%

~ from our NLP analysis of 4,139 combined software ratings.

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 Private Data Nusuk collects from your iPhone
  1. Data Not Collected: The developer does not collect any data from this app.