fix problems on Equilab [iphone]

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—— Run into issues on Equilab? Get help pending when official support gets back to you!

Equilab: Horse Riding App
Info:
company: Equestrian Insights AB
: https://support.equilab.horse
: equilab.horse
Chat with our AI-based Equilab Support
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Bugs issue

Inaccurate tracking of gaits

Fix: Ensure that your phone is securely attached to your body or saddle to improve tracking accuracy. Consider using a phone holder designed for... ⇲

Data disappears after adding profile picture

Fix: Before adding a profile picture, back up your data by exporting it if the app allows. Check the settings for any export options. OR If da... ⇲

Bugs prevent access to ride data

Fix: Clear the app's cache by going to the app settings and looking for an option to clear data or cache. This can sometimes resolve bugs. OR... ⇲

Equilab stops tracking rides unexpectedly

Fix: Ensure that your phone's battery is sufficiently charged before starting a ride, as low battery can cause the app to stop tracking. Consider... ⇲

GPS tracking inaccuracies

Fix: Ensure that your phone's GPS settings are set to high accuracy. Go to Settings > Privacy > Location Services and select 'High Accuracy' if a... ⇲

Equilab fails to recognize different horse sizes

Fix: Check if there are settings within the app to input specific horse sizes or types. This may help the app better recognize and track your hor... ⇲

Equilab does not track heart rate accurately

Fix: Ensure that your heart rate monitor is properly connected to the app. Check the Bluetooth settings on your phone to confirm the connection.... ⇲

Inconsistent mileage reporting

Fix: Ensure that your phone's GPS is functioning correctly and that you have a clear signal during your rides. Poor GPS signal can lead to inaccu... ⇲
 
Payments issue

Subscription charges continue after cancellation

Fix: Double-check your subscription status in the App Store. Go to Settings > [your name] > Subscriptions to ensure that the subscription is inde... ⇲
 
Customization issue

Limited options for western disciplines

Fix: Explore the app's settings to see if there are any updates or additional features that can be enabled for western disciplines. Sometimes, fe... ⇲

No option for certain riding disciplines

Fix: Explore the app's settings to see if there are any updates or additional features that can be enabled for your specific riding discipline.... ⇲
 
Compatibility issue

Standalone watch app lacks key features

Fix: Check if there are any updates available for the watch app. Go to the App Store on your iPhone and look for updates specifically for the Equ... ⇲
 
Crashes issue

Equilab crashes during use

Fix: Ensure that your app is updated to the latest version. Go to the App Store, search for Equilab, and check for updates. If an update is avail... ⇲
 
UI issue

Inability to toggle between different horses easily

Fix: Check if there is a feature in the app settings that allows you to manage multiple horse profiles. Familiarize yourself with the interface t... ⇲
 
Notifications issue

No notifications visible despite having them

Fix: Check your notification settings for the app. Go to Settings > Notifications > Equilab and ensure that notifications are enabled and set to... ⇲
 
Updates issue

Limited features for free users

Fix: Explore the app thoroughly to ensure you are utilizing all available features for free users. Sometimes, features may be hidden or not immed... ⇲

Recent updates caused loss of tracking functions

Fix: Check the app's update notes to see if there are known issues with the latest version. If so, consider reverting to an earlier version if po... ⇲
 
Loading issue

Equilab fails to load friends' posts

Fix: Check your internet connection to ensure you have a stable connection. If you're on mobile data, try switching to Wi-Fi or vice versa. OR... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
96.3%

Neutral
1.9%

Bad experience
1.8%

~ from our NLP analysis of 4,557 combined software ratings.

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 Private Data Equilab collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Location
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Usage Data

  Cost of Subscriptions
  1. Equilab Premium - Monthly: $12.99 Safety Tracking, detailed riding data & more
  2. Equilab Premium - Annual: $99.99 Safety Tracking, detailed riding data & more
  3. Equilab Premium - 6 months: $59.99 Safety Tracking, detailed riding data & more