fix problems on Family Express [iphone]

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—— Run into issues on Family Express? Get help pending when official support gets back to you!

Family Express
Info:
company: Family Express Corporation
: http://familyexpress.com
: familyexpress.com
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Notifications issue

Notification stuck and won't clear

Fix: 1. Force close the app: Double-tap the home button (or swipe up from the bottom) and swipe up on the Family Express app. 2. Restart your iPh... ⇲

Family Express prompts for deal notifications every time

Fix: 1. Check notification settings: Go to Settings > Notifications > Family Express and adjust the settings to your preference. 2. Disable notif... ⇲

Family Express shows red notification number without messages

Fix: 1. Force close the app: Double-tap the home button (or swipe up from the bottom) and swipe up on the Family Express app. 2. Restart your iPh... ⇲
 
Registration issue

Error in sign-up process

Fix: 1. Ensure all required fields are filled out correctly: Double-check for any missing or incorrectly formatted information. 2. Restart the ap... ⇲
 
UI issue

Popup typo in app

Fix: 1. Take a screenshot of the typo: This will help you remember the exact wording. 2. Document the issue: Write down the context in which the... ⇲

Family Express has formatting errors in birthday field

Fix: 1. Check for app updates: Go to the App Store and see if there’s an update available for Family Express. 2. Restart the app: Close and reope... ⇲
 
Bugs issue

Family Express doesn't show all store locations

Fix: 1. Check your location settings: Ensure that location services are enabled for the app. Go to Settings > Privacy > Location Services and mak... ⇲

Family Express fails to display transaction history

Fix: 1. Ensure you are logged in: Check that you are logged into your account. 2. Refresh the app: Close and reopen the app to see if the transac... ⇲

Family Express shows 'Oops: Error Response' message

Fix: 1. Restart the app: Close and reopen the app to see if the error persists. 2. Check your internet connection: Ensure you have a stable inter... ⇲

Car wash service causes damage to vehicles

Fix: 1. Document the damage: Take photos and notes of the damage caused. 2. Report the issue: Use the app to report the issue if there is a feedb... ⇲

Inconsistent display of free perk availability

Fix: 1. Refresh the app: Close and reopen the app to see if the perks update. 2. Check your location settings: Ensure that location services are... ⇲

Family Express doesn't show gas prices

Fix: 1. Check your location settings: Ensure that location services are enabled for the app. Go to Settings > Privacy > Location Services and mak... ⇲
 
Syncing issue

Family Express doesn't link to previous offers

Fix: 1. Ensure you are logged into the correct account: Check that you are using the same account that had the previous offers. 2. Refresh the ap... ⇲
 
Payments issue

Family Express doesn't allow adding perks card to mobile wallet

Fix: 1. Check for app updates: Go to the App Store and see if there’s an update available for Family Express. 2. Ensure your mobile wallet is set... ⇲
 
Updates issue

Family Express fails to open after update

Fix: 1. Restart your iPhone: Power off your device and turn it back on. 2. Force close the app: Double-tap the home button (or swipe up from the... ⇲
 
Support issue

Family Express doesn't have a help button

Fix: 1. Check the app settings: Look for a 'Help' or 'Support' section within the app settings. 2. Use the app's FAQ section: If available, check... ⇲
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 what users are saying
Good experience
90.1%

Bad experience
8.8%

Neutral
1.1%

~ from our NLP analysis of 182 combined software ratings.

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 Private Data Family Express collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Diagnostics