fix problems on Affinity Federal Credit Union [iphone]

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—— Run into issues on Affinity Federal Credit Union? Get help pending when official support gets back to you!

Affinity Federal Credit Union
Info:
company: Affinity Federal Credit Union
: http://www.affinityfcu.org
: www.affinityfcu.org
Chat with our AI-based Affinity Federal Credit Union Support
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UI issue

Check deposit button is hard to find

Fix: Take a screenshot of the app's main interface and mark the location of the check deposit button for easy reference. This can help you locate... ⇲
 
Links issue

Error messages when clicking certain links

Fix: Try logging out of the app and then logging back in. This can refresh your session and potentially resolve temporary glitches. OR If the... ⇲

eStatements link doesn't work

Fix: Check your internet connection to ensure it is stable. If you are on Wi-Fi, try switching to mobile data or vice versa to see if the issue r... ⇲
 
Camera issue

Affinity Federal Credit Union fails to rotate camera for deposits

Fix: Check your device's orientation lock. Swipe down from the top-right corner of your iPhone to access the Control Center and ensure the orient... ⇲

Frequent need to review photos for deposits

Fix: Ensure that you are taking clear, well-lit photos of your checks to minimize the need for review. Use a flat surface and avoid shadows. OR... ⇲
 
Compatibility issue

Widget for iOS 18+ is missing

Fix: Ensure that your iPhone is updated to the latest iOS version. Go to Settings > General > Software Update to check for updates. OR If the... ⇲
 
Accessibility issue

Accessibility issues for blind users

Fix: Enable VoiceOver on your iPhone by going to Settings > Accessibility > VoiceOver and turning it on. This may help navigate the app more effe... ⇲
 
Support issue

Long hold times for customer service

Fix: Try calling during off-peak hours, such as early morning or late afternoon, to reduce wait times. OR Utilize any available online chat fe... ⇲

Inconsistent customer service experience

Fix: Document your interactions with customer service, noting the date, time, and representative's name. This can help you track patterns and pro... ⇲
 
Payments issue

Affinity Federal Credit Union does not support external account payments easily

Fix: Check if there are any settings within the app that allow you to link external accounts. This may be found under 'Payments' or 'Accounts' se... ⇲
 
Network issue

Service not available message persists

Fix: Log out of the app and log back in to refresh your session. This can sometimes resolve temporary service issues. OR Clear the app's cache... ⇲
 
Features issue

No option to print eStatements from app

Fix: Download the eStatements to your device and then use a PDF viewer app to print them from there. OR Access eStatements through the web ver... ⇲

Limited features compared to website

Fix: Familiarize yourself with the features available in the app and prioritize using the website for tasks that the app does not support. OR... ⇲

Hidden money management tool

Fix: Explore all sections of the app thoroughly, including settings and tools, to locate the money management feature. It may be under a differen... ⇲
 
Account issue

Affinity Federal Credit Union only shows credit card information

Fix: Navigate to the 'Accounts' section of the app to see if other account types are listed. If not, check if you need to enable visibility for o... ⇲
 
Updates issue

Slow response to interest rate changes

Fix: Regularly check the credit union's website or app for updates on interest rates, as they may not be reflected immediately in the app. OR... ⇲
 
Login issue

Inability to log in with Face ID or fingerprint

Fix: Ensure that Face ID or Touch ID is enabled for the app by going to Settings > Affinity Federal Credit Union > Face ID & Passcode or Touch ID... ⇲
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 what users are saying
Good experience
96.7%

Bad experience
1.8%

Neutral
1.5%

~ from our NLP analysis of 12,434 combined software ratings.

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 Private Data Affinity Federal Credit Union collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location