fix problems on The Tomato [iphone]

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—— Run into issues on The Tomato? Get help pending when official support gets back to you!

The Tomato
Info:
company: Incentivio, Inc.
: https://incentivio.com/
: incentivio.com
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UI issue

Confusing to craft orders

Fix: Take a moment to familiarize yourself with the app's layout. Look for a tutorial or help section within the app that can guide you through t... ⇲

Order details not visible for phone orders

Fix: After placing an order, check your email for a confirmation that usually contains the order details. Ensure that notifications are enabled f... ⇲

Not user-friendly for older adults

Fix: Adjust the text size on your iPhone by going to Settings > Display & Brightness > Text Size. This can help make the app easier to read. OR... ⇲
 
Customization issue

No option for extras or side dressings

Fix: Check if there is a comments or special instructions field during the order process where you can specify extras or side dressings. OR If... ⇲
 
Payments issue

Forces payment by card

Fix: Look for any settings in the app that might allow you to save payment methods or switch to a different payment option, such as PayPal or App... ⇲

Service fee added

Fix: Review the app's pricing policy in the help section to understand the service fee structure. This can help you anticipate costs before placi... ⇲

Promo code application issues

Fix: Double-check the promo code for any typos or expiration dates. Ensure that the code is applicable to your order type and total. OR If the... ⇲
 
Settings issue

Delivery range limitations

Fix: Check the app settings to see if you can manually enter your address to see if it falls within the delivery range. Sometimes, the app may no... ⇲
 
Account issue

Guest checkout not available

Fix: If you prefer not to create an account, check if the app allows you to use a temporary email or a social media login to bypass the account c... ⇲
 
Bugs issue

The Tomato malfunctions frequently

Fix: Ensure that your app is updated to the latest version. Go to the App Store, search for The Tomato, and check for updates. OR Clear the ap... ⇲

Features do not work

Fix: Restart the app and your iPhone to refresh the system. Sometimes, a simple restart can resolve temporary glitches. OR Check for any app p... ⇲
 
Support issue

Recommendation to use a delivery app

Fix: If The Tomato is not meeting your needs, explore other delivery apps that may offer better user experiences or features that suit your prefe... ⇲
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 what users are saying
Good experience
95.5%

Bad experience
3.0%

Neutral
1.5%

~ from our NLP analysis of 665 combined software ratings.

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 Private Data The Tomato collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Identifiers
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics