fix problems on Chatbooks Family Photo Albums [iphone]

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—— Run into issues on Chatbooks Family Photo Albums? Get help pending when official support gets back to you!

Chatbooks Family Photo Albums
Info:
company: Chatbooks, Inc.
: https://app.chatbooks.com/support
: chatbooks.com
Chat with our AI-based Chatbooks Family Photo Albums Support
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UI issue

Difficult to select recent photos

Fix: 1. Use the 'Albums' feature in your Photos app to create a specific album for recent photos. This will make it easier to find them when impo... ⇲

Text size too small

Fix: 1. Adjust the text size in your iPhone settings. Go to Settings > Display & Brightness > Text Size and adjust the slider to increase text si... ⇲

Clunky navigation

Fix: 1. Familiarize yourself with the app layout by exploring each section. Take note of where key features are located. 2. Use the search funct... ⇲

Photos not displaying correctly

Fix: 1. Ensure that the photos are in a supported format (JPEG, PNG). If not, convert them using a photo editing app. 2. Check your internet con... ⇲
 
Syncing issue

Syncing issues with captions

Fix: 1. Ensure that you have a stable internet connection while syncing. Switch between Wi-Fi and cellular data to see if the issue resolves. 2.... ⇲
 
Support issue

Delayed shipping

Fix: 1. Check the shipping status in the app under your order history. This will provide updates on your order. 2. Ensure that your shipping add... ⇲

Slow customer service response

Fix: 1. Check the app for a FAQ or help section that may address your issue without needing to contact customer service. 2. Use the app's commun... ⇲

Tracking information inaccuracies

Fix: 1. Verify the tracking number provided in the app against the shipping carrier's website for the most accurate information. 2. Refresh the... ⇲
 
Bugs issue

Cannot save progress on book creation

Fix: 1. Ensure you are logged into your account before starting the book creation process. This will allow the app to save your progress. 2. Reg... ⇲

Invalid shipping address error

Fix: 1. Double-check the shipping address you entered for any typos or missing information. Go to your account settings and edit the address as n... ⇲

Multiple photos added instead of one

Fix: 1. When selecting photos, ensure you are tapping on the specific photo you want to add and not holding down or dragging, which may select mu... ⇲
 
Glitches issue

Chatbooks Family Photo Albums glitches causing loss of credits

Fix: 1. Keep track of your credits manually until the issue is resolved. Take screenshots of your credits before making any transactions. 2. Reg... ⇲
 
Customization issue

Inability to edit titles in app

Fix: 1. Check if there is an option to edit titles in the settings or options menu of the book creation section. 2. If editing is not available,... ⇲
 
Search issue

No option to filter photos by date

Fix: 1. Use the 'Albums' feature in your Photos app to create date-specific albums, making it easier to find photos by date when importing. 2. R... ⇲
 
Payments issue

Coupon restrictions for free books

Fix: 1. Carefully read the terms and conditions of the coupon to understand any restrictions. Ensure you meet all criteria before applying. 2. L... ⇲
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 what users are saying
Good experience
96.9%

Neutral
1.9%

Bad experience
1.2%

~ from our NLP analysis of 235,903 combined software ratings.

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 Private Data Chatbooks Family Photo Albums collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location