fix problems on SSA [iphone]

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SSA Mobile Wage Reporting
Info:
company: Social Security Administration
: http://www.ssa.gov/pgm/reach.htm
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Payments issue

Unable to process wage submissions

Fix: Ensure that all required fields are filled out correctly. Review your submission for any missing or incorrect information before trying to s... ⇲

Inability to report zero wages

Fix: Check if there is a specific option for reporting zero wages in the app. Sometimes, this option may be hidden under a different menu or sect... ⇲
 
Support issue

Long hold times for customer support

Fix: Try using the app's FAQ or help section for common issues. Many questions can be resolved without needing to contact support directly. OR... ⇲

Inadequate customer support response

Fix: Utilize the app's help section or FAQ for immediate answers to common questions, which can save time compared to waiting for support. OR... ⇲
 
Login issue

SSA frequently locks users out

Fix: Make sure you are using the correct login credentials. If you have forgotten your password, use the 'Forgot Password' feature to reset it.... ⇲
 
Bugs issue

Error messages during submission

Fix: Take note of the specific error message you receive. Search for that error in the app's help section or online to find tailored solutions.... ⇲
 
Uploads issue

Inability to upload paystubs

Fix: Ensure that your paystub is in a supported format (e.g., PDF, JPEG). If it’s not, convert it to a compatible format using an online converte... ⇲
 
Account issue

Account suspensions without reason

Fix: Review the app's terms of service to ensure you are not inadvertently violating any rules. This can help prevent future suspensions. OR I... ⇲
 
Network issue

Inconsistent app availability

Fix: Check for app updates in the App Store. Keeping the app updated can resolve many availability issues. OR If the app is down, check online... ⇲
 
Installation issue

Technical errors during setup

Fix: Ensure that your iPhone is running the latest version of iOS. Go to Settings > General > Software Update to check for updates. OR Uninsta... ⇲
 
UI issue

Limited visibility of reporting questions

Fix: Use the app's search feature to find specific reporting questions or topics. This can help you navigate to the information you need more qui... ⇲
 
Registration issue

Increased complexity in account creation

Fix: Take your time to read through each step of the account creation process. Make sure you have all necessary documents and information ready b... ⇲
 
Glitches issue

Frequent glitches and bugs

Fix: Regularly clear the app's cache and data to help improve performance. This can be done through your iPhone settings under the app's options.... ⇲
 
Notifications issue

No confirmation of received submissions

Fix: After submitting, check your email for any confirmation messages. Ensure that the email address linked to your account is correct and access... ⇲
 
Downloads issue

SSA does not process downloaded files

Fix: Ensure that the files you are trying to upload are in a supported format. Check the app's documentation for acceptable file types. OR Try... ⇲
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 what users are saying
Bad experience
71.0%

Good experience
22.4%

Neutral
6.5%

~ from our NLP analysis of 107 combined software ratings.

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 Private Data SSA collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers