fix problems on THRU The BIBLE App [iphone]

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—— Run into issues on THRU The BIBLE App? Get help pending when official support gets back to you!

THRU the BIBLE App
Info:
company: Thru The Bible Radio Network
: https://help.ttb.org
: ttb.org
Chat with our AI-based THRU the BIBLE App Support
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Loading issue

Studies do not load

Fix: Ensure that you have a stable internet connection. If you are on Wi-Fi, try switching to cellular data or vice versa to see if the studies l... ⇲
 
Login issue

THRU the BIBLE App occasionally requires re-signing in

Fix: Check if your iPhone is set to automatically lock after a short period. Go to Settings > Display & Brightness > Auto-Lock and set it to a lo... ⇲

Unable to login through Google account

Fix: Check if you have the latest version of the app installed. Go to the App Store and see if there are any updates available for the THRU the B... ⇲
 
Audio issue

Daily audio not in correct order

Fix: Check the app settings to see if there is an option to sort or arrange the audio tracks. Sometimes, apps have settings that allow you to cus... ⇲

Volume is lower than other audio apps

Fix: Check the app's internal volume settings. Open the app and look for a volume control option within the settings or playback screen to adjust... ⇲
 
Slow issue

THRU the BIBLE App is slow and missing content

Fix: Ensure that your device has enough storage space. Go to Settings > General > iPhone Storage and check if you have sufficient space. If not,... ⇲
 
Glitches issue

Glitches prevent listening

Fix: Restart the app by closing it completely and reopening it. This can often resolve temporary glitches. To close the app, double-tap the home... ⇲
 
Syncing issue

My Journey progress erases

Fix: Ensure that you are logged into the same account each time you use the app. If you switch accounts, your progress may not sync correctly. Ch... ⇲
 
Content issue

No Sunday Sermons available

Fix: Check the app's settings or content library to ensure that Sunday Sermons are included in your subscription or access level. Some content ma... ⇲
 
Screen issue

Cannot pause or scrub on locked screen

Fix: Check your iPhone settings to ensure that the app has permission to play audio in the background. Go to Settings > THRU the BIBLE and ensure... ⇲
 
Crashes issue

THRU the BIBLE App crashes frequently

Fix: Make sure your iPhone is updated to the latest iOS version. Go to Settings > General > Software Update and install any available updates, as... ⇲
 
UI issue

Accessibility issues for blind users

Fix: Check if VoiceOver is enabled on your iPhone. Go to Settings > Accessibility > VoiceOver and turn it on. This feature can help navigate the... ⇲
 
Compatibility issue

Legacy app confusion

Fix: Ensure you are using the latest version of the app. Go to the App Store and check for updates. If you have an older version, it may not func... ⇲
 
Bugs issue

Content disappears after reopening app

Fix: Try logging out and back into your account to refresh the content. Go to the app settings and select 'Log Out', then sign back in. OR If... ⇲
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 what users are saying
Good experience
99.0%

Bad experience
0.6%

Neutral
0.3%

~ from our NLP analysis of 14,306 combined software ratings.

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 Private Data THRU the BIBLE App collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
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  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contact Info
    • Contacts
    • User Content