fix problems on Equinox+ [iphone]

​

—— Run into issues on Equinox+? Get help pending when official support gets back to you!

Equinox+
Info:
company: Equinox
: https://www.equinoxplus.com/contact
: www.equinoxplus.com
Chat with our AI-based Equinox+ Support
   Hello! How can I assist you?  

characters left:
 
Slow issue
slow loading times

Fix: 1. Close background apps: Double-click the Home button (or swipe up from the bottom) and swipe up on apps you are not using to free up resou... ⇲
 
Bugs issue
inaccurate class information

Fix: 1. Refresh the app: Pull down on the class schedule screen to refresh the data. This can help update any outdated information. 2. Check for... ⇲
missing metrics from workouts

Fix: 1. Check app settings: Ensure that all relevant metrics are enabled in the app settings. 2. Update the app: Make sure you are using the late... ⇲
missing personal training session overview

Fix: 1. Check app settings: Look for an option to view personal training sessions in the app settings or main menu. 2. Update the app: Ensure you... ⇲
 
UI issue
difficult navigation

Fix: 1. Familiarize yourself with the app layout: Spend some time exploring the app to understand where features are located. Look for a tutorial... ⇲
inability to see waitlist numbers

Fix: 1. Refresh the app: Pull down on the waitlist screen to refresh the data and see if the waitlist numbers appear. 2. Check for updates: Ensur... ⇲
complicated class selection process

Fix: 1. Use filters: If the app has filtering options, use them to narrow down class types, times, or instructors to simplify your selection proc... ⇲
lack of instructor details

Fix: 1. Check the app regularly: Instructor details may be added in updates, so keep the app updated and check back frequently. 2. Visit the Equi... ⇲
difficulties switching locations

Fix: 1. Use the location settings: Go to the app settings and ensure location services are enabled for Equinox+. 2. Manually select location: If... ⇲
poor user interface design

Fix: 1. Explore the app: Spend time navigating the app to become familiar with its layout. Look for any help or tutorial sections. 2. Provide fee... ⇲
confusing class organization

Fix: 1. Use filters: If the app has filtering options, use them to sort classes by type, time, or instructor to make navigation easier. 2. Famili... ⇲
excessive steps to complete tasks

Fix: 1. Familiarize yourself with shortcuts: Explore the app to find any shortcuts or quicker methods to complete tasks. 2. Provide feedback: Use... ⇲
no real-time waitlist updates

Fix: 1. Refresh the app: Pull down on the waitlist screen to refresh the data and see if updates appear. 2. Check for updates: Ensure you are usi... ⇲
inability to book classes efficiently

Fix: 1. Use filters: If the app has filtering options, use them to quickly find and book classes that fit your schedule. 2. Familiarize yourself... ⇲
 
Updates issue
missing features from previous versions

Fix: 1. Check for updates: Sometimes, features are reintroduced in later updates. Go to the App Store and check if an update is available for Equ... ⇲
 
Syncing issue
poor calendar sync

Fix: 1. Reconnect calendar: Go to the app settings and disconnect your calendar sync. Then, reconnect it to refresh the sync process. 2. Check ca... ⇲
issues with Apple Health sync

Fix: 1. Reconnect Apple Health: Go to the app settings and disconnect Apple Health, then reconnect it to refresh the sync process. 2. Check permi... ⇲
inability to export classes to calendar easily

Fix: 1. Manually add classes: If the app does not support exporting, consider manually adding classes to your calendar as a temporary workaround.... ⇲
 
Customization issue
no favorites option for classes

Fix: 1. Create a personal list: Use notes or a separate app to keep track of your favorite classes manually. 2. Check for updates: Sometimes, fea... ⇲
no quick check-in option

Fix: 1. Use the app's main menu: Look for a check-in option in the main menu or class schedule. It may be located in a different section than exp... ⇲
inability to save bike settings

Fix: 1. Check app settings: Look for an option to save bike settings in the app settings or during the bike setup process. 2. Update the app: Ens... ⇲
lack of feedback options for users

Fix: 1. Use in-app feedback: If available, look for a feedback option within the app to share your thoughts. 2. Check the website: Visit the Equi... ⇲
 
Notifications issue
inconsistent notifications

Fix: 1. Check notification settings: Go to Settings > Notifications > Equinox+ and ensure notifications are enabled and set to your preference. 2... ⇲
unreliable reminders

Fix: 1. Check reminder settings: Go to Settings > Notifications > Equinox+ and ensure reminders are enabled. 2. Restart the app: Close and reopen... ⇲
 
Crashes issue
app crashes frequently

Fix: 1. Update the app: Go to the App Store and check for updates for Equinox+. Installing the latest version can fix crashes. 2. Restart your iP... ⇲
 
Support issue
lack of customer support

Fix: 1. Use in-app support: Look for any help or support sections within the app that may provide answers to common questions. 2. Check the websi... ⇲
 
Compatibility issue
incompatibility with newer devices

Fix: 1. Update the app: Ensure you are using the latest version of Equinox+, as updates may improve compatibility with newer devices. 2. Restart... ⇲
inconsistent app performance across devices

Fix: 1. Ensure all devices are updated: Make sure the app and the operating system are updated on all devices to improve performance consistency.... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
93.7%

Bad experience
4.2%

Neutral
2.1%

~ from our NLP analysis of 38,292 combined software ratings.

 Switch to these Alternatives:
SoulCycle: Indoor Cycling
[solidcore]
CorePower Yoga
One Medical
MyMountSinai
Rumble Boxing - Group Fitness
Capsule Pharmacy
Sameday Health
ClassPass: Fitness, Spa, Salon
NYU Langone Health

 Private Data Equinox+ collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Contact Info
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Equinox+: $39.99 Equinox+ Subscription - Monthly