fix problems on Mystc KSA [iphone]

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—— Run into issues on Mystc KSA? Get help pending when official support gets back to you!

mystc KSA
Info:
company: STC
: http://www.stc.com.sa
: www.stc.com.sa
Chat with our AI-based mystc KSA Support
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UI issue
Difficult navigation when changing packages

Fix: 1. Familiarize yourself with the app layout. Use the 'Help' or 'FAQ' section within the app for guidance on package changes. 2. If you find... ⇲
 
Account issue
Inconsistent multi-SIM management

Fix: 1. Ensure that all your SIM cards are properly registered in the app. Go to 'Account' and check if all numbers are listed. 2. If you notice... ⇲
Inability to cancel lines through the app

Fix: 1. To cancel a line, you may need to call customer service directly or visit an STC store. 2. Check if the app has a 'Contact Us' feature to... ⇲
Issues with package changes while abroad

Fix: 1. Before traveling, ensure that your package is set up for international use. Check the app for any international packages available. 2. If... ⇲
 
Updates issue
Frequent app updates required

Fix: 1. Enable automatic updates on your iPhone by going to Settings > App Store and toggling on 'App Updates'. This will ensure the mystc KSA ap... ⇲
 
Security issue
Requires SMS password for access

Fix: 1. Ensure your phone number is correctly registered with the app. If you have access to the SMS, enter the password as prompted. 2. If you d... ⇲
 
Support issue
Long wait times for store services

Fix: 1. To avoid long wait times, visit the store during off-peak hours, typically early in the morning or late in the afternoon. 2. Check if the... ⇲
Unfriendly customer service at kiosks

Fix: 1. If you encounter unfriendly service, remain calm and polite. Clearly state your issue to help facilitate a better interaction. 2. If poss... ⇲
 
Accessibility issue
Limited accessibility features for visually impaired users

Fix: 1. Check your iPhone's accessibility settings by going to Settings > Accessibility. Enable features like VoiceOver or Zoom to assist with na... ⇲
 
Freezing issue
mystc KSA freezes after updates

Fix: 1. After an update, restart your iPhone to clear any temporary glitches. 2. If the app continues to freeze, try uninstalling and reinstallin... ⇲
 
Ads issue
Store offers often unavailable

Fix: 1. Check the app regularly for updates on store offers. 2. Sign up for notifications within the app to receive alerts about new offers. OR... ⇲
 
Payments issue
High prices for services

Fix: 1. Review your current plan and compare it with other available packages in the app. You may find a more cost-effective option. 2. Look for... ⇲
 
Customization issue
No option for one-week roaming plans

Fix: 1. Check the app for any available short-term roaming packages. Sometimes these may be listed under different categories. 2. If not availabl... ⇲
 
Search issue
Recent searches not saved in tijwal page

Fix: 1. Ensure that you are logged into your account when using the tijwal page, as this may affect saved searches. 2. Clear your browser cache i... ⇲
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 what users are saying
Good experience
90.2%

Bad experience
6.9%

Neutral
2.9%

~ from our NLP analysis of 49,893 combined software ratings.

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 Private Data mystc KSA collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Usage Data
    • Diagnostics