—— Run into issues on Valley ? Get help pending when official support gets back to you!
—— Experiencing any of these problems? Get a solution tailored for you below;
Fix: Check if your bank account is eligible for Zelle. Open the Valley Mobile app, go to the 'Transfers' section, and look for Zelle options. If... ⇲
Fix: Ensure you are using the correct username and password. If you’ve forgotten your password, use the 'Forgot Password' feature to reset it. Fo... ⇲
Fix: Refresh your account balance by pulling down on the account screen to update. This can help sync the latest transactions and balances. OR... ⇲
Fix: Check the deposit policies of your bank regarding how long it takes for pending deposits to appear. This can vary based on the type of depos... ⇲
Fix: Ensure you are following the correct steps for mobile deposit: take clear pictures of the front and back of the check, ensure the check is e... ⇲
Fix: Check if there is a 'Pending Transactions' section in the app. If not, consider reviewing your transaction history for any recent activity t... ⇲
Fix: Familiarize yourself with the layout and features of the current home page. Use the navigation menu to access different sections more effici... ⇲
Fix: Ensure you are selecting the correct loan account from the payment options. Double-check the payment amount and due date before confirming t... ⇲
Fix: Explore the app thoroughly to find all available payment options. Some features may be hidden in menus or sub-sections. OR If the app lac... ⇲
Fix: Check the transfer policies of your bank, as some transfers may take longer due to processing times. Review the expected timeframes for diff... ⇲
Fix: Ensure your app is updated to the latest version. Go to the App Store, search for Valley Mobile, and check for updates. Install any availabl... ⇲
Fix: Log out of the app and log back in to refresh your session. This can help resolve temporary glitches in balance display. OR If the issue... ⇲
Fix: Check if your device supports facial recognition and ensure it is enabled in your iPhone settings. Go to Settings > Face ID & Passcode and e... ⇲
Fix: Check if there is a 'Contact Us' or 'Support' section in the app where you can request a meeting or get more information on scheduling. OR... ⇲
Fix: Use the app's branch locator feature, if available, to find nearby branches. Ensure location services are enabled on your device for accurat... ⇲