fix problems on Buffalo Roam [iphone]

​

—— Run into issues on Buffalo Roam? Get help pending when official support gets back to you!

Buffalo Roam
Info:
company: City of Buffalo
: https://www.passportparking.com/support/
Chat with our AI-based Buffalo Roam Support
   Hello! How can I assist you?  

characters left:
 
UI issue

Zone numbers not clearly marked

Fix: 1. Check the app settings to see if there is an option to display zone numbers more prominently. 2. Use the map feature in the app to ident... ⇲

No map of parking zones available

Fix: 1. Check if the app has a map feature in the settings or main menu. If not, look for an update that may include this feature. 2. Use Google... ⇲

Difficult to edit saved license plate

Fix: 1. Go to the app settings and look for the 'Manage License Plates' option. 2. If you cannot find the option, try deleting the existing lice... ⇲
 
Payments issue

Payment fails randomly

Fix: 1. Ensure that your internet connection is stable. Switch between Wi-Fi and cellular data to see if the issue persists. 2. Check if your cr... ⇲

Minimum $10 load requirement

Fix: 1. Plan your parking needs ahead of time to ensure you meet the minimum load requirement. 2. Consider pooling funds with friends or family... ⇲

10 cent convenience fee on transactions

Fix: 1. Factor the convenience fee into your parking budget when planning your expenses. 2. Look for promotions or discounts that may waive the... ⇲

No transparency in parking fees

Fix: 1. Before parking, check local parking regulations or the app's terms to understand potential fees. 2. Keep a record of your parking sessio... ⇲

Inability to pay by quarter hour

Fix: 1. Check if the app has an option for hourly payments and use that as a workaround. 2. If you need to pay for a short duration, consider us... ⇲

Declined card payments

Fix: 1. Ensure that your card is valid and has sufficient funds. 2. Check with your bank to see if there are any restrictions on your card for o... ⇲
 
Customization issue

No option for short-term parking

Fix: 1. Check if the app has a feature for hourly parking or short-term options in the settings or main menu. 2. Use the app to find nearby park... ⇲
 
Security issue

Unauthorized charges reported

Fix: 1. Review your transaction history in the app to confirm the charges. 2. If you find unauthorized charges, immediately change your payment... ⇲
 
Bugs issue

Buffalo Roam allows payment during free parking times

Fix: 1. Always check local parking regulations before making a payment to ensure you are not paying during free parking times. 2. Set reminders... ⇲

Ticket issued despite active parking pass

Fix: 1. Double-check that your active parking pass is correctly displayed in the app before parking. 2. If you receive a ticket, take a photo of... ⇲
 
Network issue

Network errors during payment

Fix: 1. Ensure you have a stable internet connection. Switch between Wi-Fi and cellular data to see if the issue persists. 2. Restart the app an... ⇲
 
Compatibility issue

Inconsistent performance between devices

Fix: 1. Ensure that both devices are running the latest version of the app and iOS. 2. Check the device settings to ensure that permissions for... ⇲
 
Support issue

Limited customer support response

Fix: 1. Check the app for a FAQ or help section that may address your issue. 2. Use social media platforms to reach out for quicker responses if... ⇲
 
Installation issue

Frustrating setup process

Fix: 1. Follow the setup instructions step-by-step, ensuring you complete each section before moving on. 2. Look for tutorial videos online that... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
81.2%

Bad experience
16.7%

Neutral
2.1%

~ from our NLP analysis of 569 combined software ratings.

 Switch to these Alternatives:
Social Bicycles
ZipBy
NFTA MetGo
NY State Parks Explorer
Tolls NY
New York Mobile ID
Premium Parking
NITTEC
Six Flags Darien Lake
Token Transit

 Private Data Buffalo Roam collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Identifiers
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Diagnostics