fix problems on The Desert Sun [iphone]

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—— Run into issues on The Desert Sun? Get help pending when official support gets back to you!

The Desert Sun
Info:
company: Gannett
: https://help.desertsun.com
: www.desertsun.com
Chat with our AI-based The Desert Sun Support
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UI issue

Articles do not resize properly

Fix: 1. Check the app settings for any options related to text size or display settings. Adjust these settings to see if it resolves the issue. 2... ⇲

Difficulty scrolling through content

Fix: 1. Ensure your device's screen is clean and free of obstructions that may affect touch sensitivity. 2. Restart the app to see if it resolves... ⇲

Clunky user interface

Fix: 1. Familiarize yourself with the app layout by exploring all menus and options. 2. Check for any tutorials or help sections within the app t... ⇲
 
Ads issue

Ads obstruct article content

Fix: 1. Look for an option in the app settings to disable or limit ads. Some apps offer a premium version that removes ads. 2. Try using the app... ⇲

Pop-up ads during reading

Fix: 1. Check the app settings for any options to limit pop-up ads or consider upgrading to a premium version if available. 2. Try using the app... ⇲
 
Bugs issue

Grammatical errors in articles

Fix: 1. If you notice grammatical errors, consider taking notes of specific instances and check if the app has a feedback option to report these... ⇲

Poorly written headlines

Fix: 1. If you find headlines misleading or poorly written, consider providing feedback through any available channels in the app. 2. Use the sea... ⇲
 
Privacy issue

Misleading photos in articles

Fix: 1. Cross-reference articles with other news sources to verify the accuracy of the content and images. 2. If you find misleading images, take... ⇲
 
Updates issue

Lack of context in updates

Fix: 1. Look for additional articles or resources linked within the app that may provide more context. 2. Use external news sources to supplement... ⇲
 
Notifications issue

Frequent notifications for unwanted topics

Fix: 1. Go to the app settings and adjust your notification preferences to limit alerts to topics of interest. 2. Unsubscribe from any topics you... ⇲
 
Performance issue

Inconsistent app performance

Fix: 1. Ensure your device is updated to the latest iOS version, as this can affect app performance. 2. Close other apps running in the backgroun... ⇲
 
Customization issue

No option to view print edition

Fix: 1. Check if the app has a feature to download or view the print edition in PDF format. 2. If not available, consider accessing the print edi... ⇲
 
Syncing issue

Old articles remain in listings

Fix: 1. Check if there is a filter option in the app to sort articles by date or relevance. 2. Clear the app cache to refresh the content. OR... ⇲
 
Settings issue

Inaccurate alert preferences

Fix: 1. Go to the app settings and review your alert preferences to ensure they are set correctly. 2. Toggle the alert settings off and then back... ⇲
 
Content issue

Limited local news coverage

Fix: 1. Check if the app has a section for local news and ensure you are subscribed to it. 2. Use the search function to look for local news arti... ⇲
 
Slow issue

Slow app performance

Fix: 1. Close other apps running in the background to free up memory. 2. Restart your device to clear any temporary issues affecting performance.... ⇲
 
Freezing issue

Frequent freezing and skipping pages

Fix: 1. Ensure your device has enough storage space available, as low storage can cause performance issues. 2. Restart the app and your device to... ⇲
 
Search issue

Inability to find basic stories

Fix: 1. Use the search function within the app to look for specific stories or topics. 2. Check if there are categories or sections that may help... ⇲
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 what users are saying
Good experience
85.9%

Bad experience
8.0%

Neutral
6.2%

~ from our NLP analysis of 1,459 combined software ratings.

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 Private Data The Desert Sun collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. The Desert Sun Digital Subscription: $16.99 Enjoy the latest news, photos, and videos from The Desert Sun with the digital subscription!
  2. The Desert Sun Annual Digital Subscription: $69.99 Enjoy the latest news, photos, and videos from The Desert Sun with the digital subscription!