fix problems on Video Player [iphone]

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—— Run into issues on Video Player ? Get help pending when official support gets back to you!

Video Player for Facebook
Info:
company: Ernest Shaw Ltd
: http://www.ernestshaw-apps.co.uk
: www.ernestshaw-apps.co.uk
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Screen issue

Black screen when playing videos

Fix: 1. Ensure that the app is updated to the latest version. Go to the App Store, search for the Video Player app, and tap 'Update' if available... ⇲
 
Performance issue

Inconsistent performance

Fix: 1. Close all other apps running in the background to free up system resources. Double-tap the home button (or swipe up) and swipe up on apps... ⇲
 
Downloads issue

Cannot download videos

Fix: 1. Check the app settings to ensure that video downloading is enabled. Go to the app settings and look for a download option. 2. If the app... ⇲

No clear instructions for downloading

Fix: 1. Look for a help or FAQ section within the app that may provide guidance on downloading videos. 2. Search online for user guides or video... ⇲
 
Bugs issue

Only shows strangers' videos

Fix: 1. Check your privacy settings on Facebook to ensure that your account is set to show your videos to friends. Go to Facebook > Settings > Pr... ⇲

Missing old videos

Fix: 1. Check your Facebook account's video section to see if the videos are still available there. Go to your profile, tap on 'Videos', and see... ⇲

Video Player stuck in test mode

Fix: 1. Try uninstalling and reinstalling the app. This can reset the app and potentially resolve the test mode issue. 2. Check for any updates i... ⇲

Paid version does not work as expected

Fix: 1. Ensure that you have completed the payment process correctly and that your subscription is active. Check your purchase history in the App... ⇲
 
Audio issue

Sound issues with videos

Fix: 1. Check the volume settings on your iPhone to ensure it is not muted or set too low. Use the volume buttons on the side of your device. 2.... ⇲
 
Payments issue

Requires payment to download own videos

Fix: 1. Check if there are any free alternatives available for downloading videos from Facebook. Look for other apps that may offer this feature... ⇲
 
Search issue

No option to search for liked pages

Fix: 1. Use the Facebook app directly to search for liked pages, as the Video Player app may not support this feature. 2. Bookmark your liked pag... ⇲
 
Account issue

Cannot switch Facebook accounts

Fix: 1. Log out of the current account by going to the app settings and selecting 'Log Out'. Then log back in with the desired account. 2. If the... ⇲
 
Video issue

Thumbnails do not play

Fix: 1. Ensure that the app is updated to the latest version. Go to the App Store, search for the Video Player app, and tap 'Update' if available... ⇲

Video Player does not maintain original video quality

Fix: 1. Check the app settings to see if there is an option to adjust video quality. Set it to the highest available option. 2. Ensure that you a... ⇲
 
Crashes issue

Video Player crashes when downloading

Fix: 1. Ensure that you have enough storage space on your iPhone. Go to Settings > General > iPhone Storage to check available space. 2. Restart... ⇲
 
Permissions issue

Limited access to saved videos

Fix: 1. Check the app settings to ensure that it has permission to access your saved videos. Go to Settings > Privacy > Photos and ensure the app... ⇲
 
UI issue

User interface not user-friendly

Fix: 1. Familiarize yourself with the app by exploring all menus and options. Sometimes, spending a little time navigating can help you understan... ⇲
 
Ads issue

Annoying ads during playback

Fix: 1. Check if the app offers a paid version or subscription that removes ads. If so, consider upgrading for an ad-free experience. 2. Use the... ⇲
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 what users are saying
Good experience
52.0%

Bad experience
48.0%

Neutral
0.0%

~ from our NLP analysis of 25 combined software ratings.

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 Private Data Video Player collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Usage Data

  Cost of Subscriptions
  1. Unlock All: $0.99 Unlock All Features