fix problems on DBS PayLah! [iphone]

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—— Run into issues on DBS PayLah!? Get help pending when official support gets back to you!

DBS PayLah!
Info:
company: DBS Bank Ltd.
: https://www.dbs.com.sg/personal/deposits/pay-with-ease/dbs-paylah?cid=sg-EN-CBG-_PayLah_UX_23Sep17-iOS
Chat with our AI-based DBS PayLah! Support
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UI issue

Keyboard appears with delay

Fix: 1. Restart your iPhone: A simple restart can often resolve temporary performance issues, including keyboard lag. 2. Disable keyboard setting... ⇲

Cannot copy password

Fix: 1. Manually type the password: If you cannot copy it, ensure you have it written down securely or saved in a password manager that allows co... ⇲

Poor user experience

Fix: 1. Provide feedback within the app: Use any available feedback options to report specific issues you encounter, which may help improve futur... ⇲
 
Slow issue

Typing introduces lag

Fix: 1. Check for background processes: Close any unnecessary apps running in the background that may be consuming resources. This can help impro... ⇲
 
Updates issue

Forced updates disrupt usage

Fix: 1. Change app update settings: Go to Settings > App Store and toggle off 'App Updates' under Automatic Downloads. This will prevent automati... ⇲
 
Compatibility issue

Does not support password managers

Fix: 1. Manually enter passwords: While this is not ideal, you can keep your passwords in a secure note or a separate password manager app that a... ⇲

Not optimized for large screens

Fix: 1. Adjust display settings: Go to Settings > Display & Brightness and adjust the text size or display settings to see if it improves usabili... ⇲
 
Notifications issue

Unable to clear notification badge

Fix: 1. Force close the app: Swipe up from the bottom of the screen (or double-click the home button) to see all open apps. Swipe up on DBS PayLa... ⇲

Notifications rarely work

Fix: 1. Check notification settings: Go to Settings > Notifications > DBS PayLah! and ensure that notifications are enabled. Adjust the settings... ⇲
 
Account issue

Mobile number does not update

Fix: 1. Check your profile settings: Open DBS PayLah! and navigate to your profile or account settings. Ensure that your mobile number is entered... ⇲

Cannot transfer without adding contacts

Fix: 1. Manually enter recipient details: If you cannot transfer without adding contacts, you can manually enter the recipient's details for the... ⇲
 
Crashes issue

Express Checkout crashes app

Fix: 1. Restart the app: Close DBS PayLah! completely and reopen it. This can help clear any temporary issues causing the crash. 2. Check for upd... ⇲
 
Search issue

Search by contact name not functional

Fix: 1. Ensure contacts are synced: Go to Settings > Privacy > Contacts and make sure DBS PayLah! has permission to access your contacts. 2. Rest... ⇲
 
Security issue

Touch ID not working

Fix: 1. Check Touch ID settings: Go to Settings > Touch ID & Passcode and ensure that Touch ID is enabled for DBS PayLah!. If it is not, enable i... ⇲
 
Freezing issue

DBS PayLah! unresponsive during transactions

Fix: 1. Ensure a stable internet connection: Check your Wi-Fi or cellular data connection to ensure it is stable during transactions. 2. Close ba... ⇲
 
Permissions issue

Requires token for basic functions

Fix: 1. Check app settings: Review the app settings to see if there is an option to remember your token for future use, reducing the frequency of... ⇲
 
Bugs issue

Inconsistent balance checking

Fix: 1. Refresh the app: Close and reopen DBS PayLah! to refresh the balance information. This can help resolve temporary inconsistencies. 2. Che... ⇲
 
Battery issue

DBS PayLah! makes phone excessively hot

Fix: 1. Close background apps: Close any unnecessary apps running in the background to reduce the load on your device. 2. Limit usage: If the app... ⇲
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 what users are saying
Good experience
96.3%

Bad experience
3.0%

Neutral
0.7%

~ from our NLP analysis of 1,000 combined software ratings.

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 Private Data DBS PayLah! collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contacts
    • Diagnostics