fix problems on Zalo [iphone]

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—— Run into issues on Zalo? Get help pending when official support gets back to you!

Zalo
Info:
company: Zalo Group
: https://help.zalo.me/lien-he/
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Messages issue

Text message limit exceeded

Fix: If you are receiving a message limit warning, consider reducing the number of messages you send in a short period. Space out your messages t... ⇲

Lost messages after reinstalling

Fix: Before reinstalling, ensure that you back up your messages. Go to 'Settings' in Zalo, then 'Backup', and follow the prompts to back up your... ⇲
 
Notifications issue

Zalo spams with promotional notifications

Fix: To reduce promotional notifications, go to the app settings. Open Zalo, tap on 'Settings' (gear icon), then select 'Notifications'. Here, yo... ⇲
 
Account issue

Account verification fails for IDs

Fix: Ensure that you are entering the correct ID and that it is not expired. Check for any typos or errors in the ID. If you are using a phone nu... ⇲

Unable to delete account

Fix: To delete your account, open Zalo, go to 'Settings', then 'Account', and look for the option to delete your account. Follow the prompts to c... ⇲

Cannot access account after sign out

Fix: Make sure you are entering the correct login credentials. If you have forgotten your password, use the 'Forgot Password' option to reset it.... ⇲

Verification request not received

Fix: Ensure that your phone number is entered correctly and that you have a stable internet connection. Sometimes, network issues can delay verif... ⇲

Account deactivation without reason

Fix: Check your email for any notifications from Zalo regarding your account status. Sometimes, accounts may be deactivated due to inactivity or... ⇲

Cannot recover password

Fix: Use the 'Forgot Password' feature on the login screen. Enter your registered phone number or email, and follow the instructions to reset you... ⇲
 
Glitches issue

Zalo glitches during ID submission

Fix: Ensure that your app is updated to the latest version. Go to the App Store, search for Zalo, and check for updates. If an update is availabl... ⇲
 
Crashes issue

Zalo crashes after update

Fix: If the app crashes after an update, try restarting your iPhone. This can help clear any temporary issues caused by the update. OR If the... ⇲
 
Customization issue

No option for profile music

Fix: Check if the feature is available in your region. Some features may not be available in all locations. Look for updates in the app settings... ⇲
 
Registration issue

Confusing account creation process

Fix: Follow the on-screen instructions carefully during the account creation process. If you encounter any confusing steps, take notes and refer... ⇲
 
Storage issue

Data and storage issues after update

Fix: Check your device's storage settings. Go to 'Settings', then 'General', and select 'iPhone Storage' to see if you need to free up space. O... ⇲
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 what users are saying
Good experience
48.9%

Bad experience
44.2%

Neutral
6.9%

~ from our NLP analysis of 2,538 combined software ratings.

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 Private Data Zalo collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location