fix problems on Massimo Dutti [iphone]

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—— Run into issues on Massimo Dutti? Get help pending when official support gets back to you!

Massimo Dutti: Clothing store
Info:
company: Industria de Diseno Textil, S.A.
: https://www.massimodutti.com
Chat with our AI-based Massimo Dutti Support
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Customization issue
No wish list feature

Fix: 1. Use bookmarks: As a workaround, you can bookmark the product pages in your browser for easy access later. OR 2. Take screenshots: Capt... »»
No option to generate a single shipping label for multiple items

Fix: 1. Contact customer service: If you need to return multiple items, contact customer service through the app or website to inquire about a co... »»
No customer reviews feature under product listings

Fix: 1. Look for external reviews: Search for the product on third-party review sites or forums to find customer feedback. OR 2. Use social me... »»
 
UI issue
Tracking function poorly designed

Fix: 1. Use the shipping carrier's website: After receiving your tracking number, visit the carrier's website (e.g., UPS, FedEx) to track your pa... »»
Inconsistent sizing information

Fix: 1. Refer to the size guide: Always check the size guide provided in the app or on the website before making a purchase to ensure you select... »»
 
Support issue
Customer service contact information not easily accessible

Fix: 1. Check the 'Help' or 'Contact Us' section: Navigate to the app's menu and look for a help or contact section where you can find customer s... »»
 
Bugs issue
Cannot add items to basket

Fix: 1. Clear app cache: Go to your iPhone settings, find the Massimo Dutti app, and clear its cache if the option is available. This can help re... »»
App does not recognize orders

Fix: 1. Log out and log back in: Sometimes, logging out of your account and then logging back in can refresh the app and recognize your orders.... »»
 
Account issue
Email change process is ineffective

Fix: 1. Try the app and website: Attempt to change your email address both in the app and on the website to see if one method works better than t... »»
Password reset process is problematic

Fix: 1. Use the 'Forgot Password' feature: On the login screen, tap 'Forgot Password' and follow the instructions to reset your password via emai... »»
Inability to access account information

Fix: 1. Log out and log back in: Sometimes, logging out and back in can refresh your account information and resolve access issues. OR 2. Clea... »»
 
Slow issue
Delayed order processing

Fix: 1. Check order status: Regularly check the status of your order in the app to stay updated on any changes. OR 2. Be patient: Understand t... »»
 
Payments issue
Refund process is slow

Fix: 1. Keep track of your refund request: Document your refund request and any communication with customer service to follow up if necessary.... »»
 
Notifications issue
Poor communication regarding order status

Fix: 1. Enable notifications: Ensure that notifications are enabled for the Massimo Dutti app to receive updates about your order status. OR 2... »»
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 what users are saying
Good experience
94.5%

Bad experience
3.8%

Neutral
1.7%

~ from our NLP analysis of 10,213 combined software ratings.

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 Private Data Massimo Dutti collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Purchases
    • Contact Info
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Contact Info
    • User Content
    • Search History
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data