fix problems on Trainual [iphone]

—— Run into issues on Trainual? Get help pending when official support gets back to you!

Trainual

Info:

company: Trainual, Inc.

: http://help.trainual.com/en/

: trainual.com

Chat with our AI-based Trainual Support

🛠️ Common Trainual Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Cannot complete tasks on iPhones

Fix: Ensure that your iPhone is running the latest version of iOS. Go to Settings > General > Software Update to check for updates. If an update... ⇲

Clickable images don't work on mobile

Fix: Check if the images are properly linked in the Trainual content. If you have access to a desktop, log in to Trainual and verify that the ima... ⇲

UI issue

Cannot edit content via mobile

Fix: Use a desktop or laptop to edit content, as mobile editing may not be fully supported. Log in to Trainual on a web browser to make necessary... ⇲

Buttons don't always function

Fix: Restart your iPhone to clear any temporary glitches that may be affecting app performance. Hold the power button and slide to power off, the... ⇲

Only works in portrait mode

Fix: Check your iPhone's orientation lock. Swipe down from the top-right corner to access the Control Center and ensure the orientation lock is o... ⇲

Registration issue

No signup page for new users

Fix: Ensure you are accessing the correct URL for signing up. If you are using the app, try visiting the Trainual website on a mobile browser to... ⇲

No clear way to set up an account

Fix: Visit the Trainual website directly to find the account setup instructions. Look for a 'Get Started' or 'Sign Up' button that may not be vis... ⇲

Cannot register

Fix: Ensure you are using a valid email address and that it is not already associated with an existing account. If you suspect it is, try the pas... ⇲

Account issue

Reset password button doesn't work

Fix: Try resetting your password through the Trainual website instead of the app. Go to the login page, click on 'Forgot Password?', and follow t... ⇲

Settings issue

Limited admin functions

Fix: Review the user permissions set within the app. Log in to Trainual on a desktop and check if your account has the necessary admin rights to... ⇲

Stuck on sign-in page

Fix: Clear the app's cache and data by uninstalling and reinstalling the app. This can resolve issues related to corrupted data that may be causi... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

61.3%

Bad experience

38.7%

Neutral

0.0%

~ from our NLP analysis of 31 combined software ratings.

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Private Data Trainual collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Contact Info
- Usage Data
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Diagnostics