fix problems on Traumasoft EPCR [iphone]

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—— Run into issues on Traumasoft EPCR? Get help pending when official support gets back to you!

Traumasoft EPCR
Info:
company: Traumasoft
: https://traumasoft.zendesk.com/hc/en-us
: www.traumasoft.com
Chat with our AI-based Traumasoft EPCR Support
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Network issue

disconnects from server

Fix: 1. Check your internet connection: Ensure that you have a stable internet connection. Switch between Wi-Fi and cellular data to see if the i... ⇲

difficult to use in remote areas

Fix: 1. Pre-load data: Before heading to remote areas, pre-load any necessary data or documents into the app to ensure you have access to them wi... ⇲
 
Glitches issue

glitches while uploading documents

Fix: 1. Reduce file size: If you are trying to upload large documents, consider compressing them or reducing their size before uploading. This ca... ⇲
 
Bugs issue

erases completed narratives

Fix: 1. Save narratives frequently: Make it a habit to save your narratives frequently while working on them. Look for a 'Save' option within the... ⇲

losing paramedics due to software issues

Fix: 1. Provide training: Organize training sessions for paramedics to help them become more comfortable with the software, which may reduce frus... ⇲
 
Compatibility issue

poor offline functionality

Fix: 1. Download necessary data: Before going offline, ensure that you download any necessary data or documents you may need while in remote area... ⇲

requires high-level hardware and good internet access

Fix: 1. Optimize device settings: Close unnecessary apps running in the background to free up resources on your device. 2. Upgrade hardware: If... ⇲
 
Customization issue

lack of basic features

Fix: 1. Explore app settings: Check the app settings to see if there are any features that can be enabled or customized to better suit your needs... ⇲
 
Privacy issue

unreliable for sensitive patient information

Fix: 1. Use encryption: If the app allows, enable any encryption features to protect sensitive patient information. 2. Limit access: Ensure that... ⇲
 
UI issue

cannot view run data

Fix: 1. Check permissions: Ensure that the app has the necessary permissions to access and display run data. Go to Settings > Privacy and check t... ⇲

steep learning curve

Fix: 1. Utilize tutorials: Look for any available tutorials or user guides within the app or online that can help you understand its features bet... ⇲
 
Updates issue

needs update for IOS 17

Fix: 1. Check for updates: Regularly check the App Store for updates to Traumasoft EPCR that may address compatibility with iOS 17. 2. Adjust se... ⇲
 
Downloads issue

does not download reports for runs

Fix: 1. Check app settings: Look for any settings related to report downloads within the app and ensure they are configured correctly. 2. Restar... ⇲
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 what users are saying
Bad experience
88.0%

Good experience
12.0%

Neutral
0.0%

~ from our NLP analysis of 25 combined software ratings.

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 Private Data Traumasoft EPCR collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • User Content
    • Usage Data
    • Diagnostics
    • Other Data