fix problems on Greenhouse Recruiting [iphone]

—— Run into issues on Greenhouse Recruiting? Get help pending when official support gets back to you!

Greenhouse Recruiting

Info:

company: Greenhouse Software Inc

: https://www.greenhouse.io/support

: www.greenhouse.io

Chat with our AI-based Greenhouse Recruiting Support

🛠️ Common Greenhouse Recruiting Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Lacks essential features compared to the desktop version

Fix: Identify the specific features you need that are missing in the app. Create a checklist of these features and prioritize them based on your... ⇲

Cannot review applications within the app

Fix: Use the desktop version to review applications. If you need to access applications on the go, consider using a mobile browser to log into th... ⇲

Compatibility issue

No document reader for resumes

Fix: Download resumes to your device and use a third-party document reader app (like Adobe Acrobat Reader or Google Drive) to view them. This all... ⇲

Inability to view resumes natively

Fix: As a workaround, download resumes to your device and open them with a compatible app. This allows you to view resumes without relying on the... ⇲

Greenhouse Recruiting redirects to a non-functional mobile site

Fix: Clear the app's cache and data in your device settings. This can sometimes resolve redirection issues. Go to Settings > Apps > Greenhouse >... ⇲

Greenhouse Recruiting is essentially a carbon copy of the mobile site

Fix: Use the mobile site directly in your browser for a potentially more stable experience. Bookmark the site for easy access. OR If you prefe... ⇲

Customization issue

Limited functionality for moving stages or sending confirmations

Fix: Use the desktop version for moving candidates through stages and sending confirmations. Keep a list of candidates that need to be moved or c... ⇲

No option to add notes

Fix: Use a separate note-taking app (like Evernote or Google Keep) to jot down notes about candidates. You can refer to these notes when you acce... ⇲

Cannot perform actions on candidates

Fix: Identify the specific actions you need to perform and use the desktop version for those tasks. Keep a list of actions that need to be comple... ⇲

Limited read-only features

Fix: Utilize the desktop version for tasks that require more extensive read-only access. Keep a list of what you need to read and access it when... ⇲

Screen issue

Blank screen in application review

Fix: Force close the app and restart it. If the issue continues, uninstall and reinstall the app to ensure you have the latest version. OR Che... ⇲

Search issue

No ability to search by tags or add tags

Fix: Use the desktop version to manage tags and search for candidates. Keep a manual list of candidates and their tags until you can access the d... ⇲

Greenhouse Recruiting does not keep users logged in

Fix: Check your device settings to ensure that the app is allowed to run in the background and that battery optimization settings are not restric... ⇲

Google sign-in issues

Fix: Ensure that your Google account is properly linked to the app. If issues persist, try logging out of your Google account on your device and... ⇲

Bugs issue

Scorecard submission does not work

Fix: Try refreshing the app or logging out and back in. If the issue persists, use the desktop version to submit scorecards until the app is fixe... ⇲

Bugs affecting candidate details buttons

Fix: Force close the app and restart it. If the issue continues, uninstall and reinstall the app to ensure you have the latest version. OR Doc... ⇲

Navigation issue

No navigation beyond upcoming interviews

Fix: Use the desktop version to access other features and navigate through the app. Keep a list of tasks that need to be completed beyond upcomin... ⇲

Performance issue

Overall app performance is poor

Fix: Clear the app's cache and data in your device settings. This can help improve performance. Go to Settings > Apps > Greenhouse > Storage > Cl... ⇲

Ads issue

Misleading advertising regarding functionality

Fix: Review the app's features and create a list of what is actually available versus what was advertised. Use this list to adjust your expectati... ⇲

Features issue