fix problems on TransUnion [iphone]

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—— Run into issues on TransUnion? Get help pending when official support gets back to you!

TransUnion: Credit Monitoring
Info:
company: TransUnion
: https://membership.tui.transunion.com/tucm/support.page?
Chat with our AI-based TransUnion Support
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Login issue

Inconsistent login credentials between app and website

Fix: Reset your password for both the app and website to ensure they are the same. Use the 'Forgot Password' feature on both platforms to create... ⇲

Frequent login issues

Fix: Ensure that you are entering the correct username and password. Use the 'Forgot Password' feature if you are unsure of your credentials. O... ⇲

TransUnion does not retain login credentials

Fix: Check your device settings to ensure that the app is allowed to save passwords. Go to Settings > Passwords & Accounts and ensure that the ap... ⇲
 
Security issue

TransUnion fails to recognize long passwords

Fix: Try shortening your password to a maximum of 16 characters, as some apps have limitations on password length. Create a new password that mee... ⇲
 
Crashes issue

Frequent app crashes

Fix: Make sure your iPhone is updated to the latest iOS version. Go to Settings > General > Software Update and install any available updates, as... ⇲
 
Support issue

Poor customer service experience

Fix: Utilize the in-app help section or FAQ to find answers to common questions, which may resolve your issues without needing to contact custome... ⇲

Inability to contact support easily

Fix: Check the app for a help or support section that may provide FAQs or troubleshooting tips that can resolve your issue without needing to con... ⇲

Unprofessional customer service handling

Fix: Document your interactions with customer service, noting down names and times, which can help you escalate the issue if necessary. OR Try... ⇲
 
Bugs issue

Inaccurate credit score reporting

Fix: Regularly check your credit report for discrepancies. You can request a free report from TransUnion once a year at AnnualCreditReport.com an... ⇲

Difficulties in disputing inaccuracies

Fix: Use the app's built-in dispute feature, if available, to submit your dispute directly. Make sure to provide all necessary information and do... ⇲

Broken credit lock feature

Fix: Try toggling the credit lock feature off and then back on again in the app settings. This can sometimes reset the feature and resolve any is... ⇲
 
Account issue

Confusing account management

Fix: Take time to explore the app's settings and features. Familiarize yourself with the layout and where different options are located to improv... ⇲

Multiple account creation required

Fix: If you have multiple accounts, try consolidating them into one by contacting TransUnion through their website to see if they can merge your... ⇲

No detailed information on score changes

Fix: Check if the app has a feature that allows you to view score change history. If not, consider using the TransUnion website for more detailed... ⇲
 
Payments issue

Unclear pricing and billing practices

Fix: Review the pricing section on the TransUnion website to understand the different plans and what features are included. This can help clarify... ⇲

Limited access to features without payment

Fix: Explore the free features available in the app and utilize them to their fullest. Make a list of what features you need and consider if the... ⇲
 
Updates issue

TransUnion does not update daily

Fix: Check your internet connection to ensure that the app can sync properly. A weak or unstable connection can prevent the app from updating its... ⇲
 
UI issue

TransUnion does not display correctly in landscape mode

Fix: Try rotating your device to see if the app adjusts. If it does not, check for any app updates that may address display issues. OR If the... ⇲
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 what users are saying
Good experience
90.3%

Bad experience
7.0%

Neutral
2.7%

~ from our NLP analysis of 37,035 combined software ratings.

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 Private Data TransUnion collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contact Info
    • Identifiers
    • Usage Data